General information
Name Engagement Delivery Lead Site / Location Melbourne Support Centre Ref # 12372983 Entity Australia Post Opening Date 25-Jul-2025 Suburb Richmond Work Type Permanent Full TimeDescription & Requirements
Help us deliver like never before
We’re looking for an Engagement Delivery Lead to join our diverse, talented and innovative digital technology team who together are helping our customers and communities build a better future. Together, we design, build and maintain products, services and experiences that Australian's love and trust, while delivering a sustainable future for Australia Post, and you could be part of that.
We're empowered to deliver for our teams and to delight our customers. We provide an inclusive and supportive environment that nurtures talented people, trusts our teams to deliver their best, and leverages modern work practices and technologies. It's an unexpectedly dynamic and collaborative culture that feels more like a start-up than a 213-year old icon.
What you’ll deliver with us
The Technology Consumer Engagement Delivery Lead is responsible for overseeing engagement into the Technology Consumer practice. This role involves managing the stakeholder engagement and co-ordination for newly created idea briefs or initiatives through the initiation phase of the delivery cycle (Front Door Process). This can include the delivery of minor works and small projects, managing initiatives through established workflows, facilitating and enabling prioritisation and provide meaningful reporting to all stakeholders.
The primary objective of the role is to engage and drive successful implementation of technology solutions that align with the organisation's strategic objectives (across Retail, Brand and Marketing, Online and Digital channels).
Commercial & Strategic Priorities:
- Lead the planning execution and delivery of initiatives and manage technology engagements from initiation to delivery including supporting prioritisation using the preferred framework.
- Collaborate with stakeholders and cross-functional teams, including developers, designers, and business analysts, to define project scope goals and objectives.
- Develop and maintain delivery plans, schedules, and budgets, and track progress against these metrics.
- Monitor project progress and performance identifying and addressing any issues or risks and communicate initiative status, updates, and any changes to stakeholders, ensuring transparency and alignment
Essential Experience:
- Proven experience in leading technology delivery and engagements, preferably in a complex corporate environment.
- Excellent communication and interpersonal skills, with the ability to effectively collaborate with diverse teams and stakeholders.
- Proven experience in leading technology projects and engagements, preferably in a complex corporate, consulting or professional services environment.
We’re delivering together
At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees.
We believe our business should reflect the diverse communities we operate in and are proud to be an inclusive workplace for people from all walks of life. We encourage applications from people of all ages, genders and backgrounds including Aboriginal and Torres Strait Islander peoples, People with Disability, LGBTQIA+ and Refugees.
We are one of the largest organisations in Australia to successfully achieve Disability Confident Recruiter status. We are committed to providing an inclusive and barrier-free recruitment process and workplace for those living with a disability and are committed to reviewing and removing bias in our processes to create a gender-equitable recruitment experience and workplace. If you have any questions about accessibility, please contact our Diversity & Inclusion team on [email protected].
See and hear what it's like to be part of our teams in digital tech:
