Are you a technically skilled professional ready to take ownership of infrastructure, user support, and project coordination? We’re looking for a proactive and capable IT & Projects Coordinator to join our team full-time and help us scale and stabilise our internal systems and digital platforms.
About the Role
As the IT & Projects Coordinator, you’ll play a key role in managing and improving our IT infrastructure, overseeing daily support functions, and contributing to projects across our Salesforce ecosystem and our proprietary Edge+ platform.
This is a hands-on, strategic role where you’ll work across technology and business operations, driving performance, continuity, and resilience across the organisation.
Key Responsibilities
Systems & Infrastructure
- Monitor and maintain IT hardware, infrastructure, backups, and network performance
- Manage vendor relationships and schedule onsite support when needed
- Respond to and manage critical incidents using tools such as Carbon ABB and FortiGate
- Roll out Windows and Mac OS security updates
Incident & Problem Management
- Conduct root cause analysis of recurring issues
- Lead incident reviews and implement preventative actions
- Maintain knowledge bases, issue logs, and known errors documentation
User Support & Service Delivery
- Oversee day-to-day IT support and SLA performance
- Review support trends and implement long-term solutions
- Manage onboarding/offboarding, device setup, and user access control
Project & Platform Support
- Provide hands-on assistance in Salesforce and bespoke Edge platform projects
- Test, track, and document bugs and enhancements
- Escalate application issues to developers as needed
- Support cybersecurity efforts including patching, MFA, and staff awareness
- Maintain internal technical documentation
What We’re Looking For
- 3+ years’ experience in IT support, systems administration, or infrastructure management
- Hands-on experience with troubleshooting, backup systems, networks, and hardware
- Familiarity with Salesforce or other CRM platforms is a strong advantage
- Knowledge of cybersecurity principles, tools, and best practices
- Strong problem-solving skills and ability to work independently
- Excellent communication and documentation capabilities
Why Join Us?
- Be part of a forward-thinking team in a growing, tech-enabled environment
- Work on impactful, cross-functional projects across platforms and departments
- Hybrid work flexibility with a collaborative and supportive company culture
- Opportunity to grow with the business and shape the future of internal technology operations
Ready to apply?
If you’re excited to bring structure, innovation, and continuous improvement to our IT and project landscape, we want to hear from you.
Apply now with your CV and a brief note on why this role speaks to you.
