At TTHG, we’re not just selling tools – we’re building stronger communities.
As the powerhouse behind trusted brands like Mitre 10, Total Tools, and Home Timber & Hardware, we support independently owned stores, joint venture stores and company owned across Australia – giving local legends the edge they need to take on the big chains.
Now, we’re on the hunt for a bold, customer-obsessed retail innovator Head of Retail Innovation to lead the design of the store of the future.
About the Opportunity:
You’ll be the mastermind shaping what hardware retail looks like in the years to come. From futuristic layouts to AI-driven tools and digital-first experiences, you’ll fuse technology, design, and customer insight into scalable formats that turn good stores into great ones.
This isn’t just about design – it’s about redefining how Australians shop for hardware and how our stores connect with their communities.
In this role:
- Lead the Retail Revolution: Set the innovation strategy and bring bold ideas to life across the TTHG network.
- Design with Heart: Use human-centred design to create stores that are as practical as they are inspiring.
- Tech it Up: Explore and embed emerging tech – smart shelves, AI merchandising, digital signage and more.
- Partner Across the Board: Work hand-in-hand with Format, Marketing, Merchandise, Property & Store Development teams.
- Build the Blueprint: Create tools and processes that make store planning consistent, smart, and scalable.
- Lead a Dream Team: Build and inspire a team of experience designers, retail strategists, and tech trailblazers.
You are Likely a Match:
- You see beyond the blueprints – you understand how people move, shop, and connect.
- You’ve led transformation projects in large, multi-site retail environments.
- You balance creativity and commerciality like a pro.
- You’re fluent in CAD, planning tools, customer data, and retail analytics.
- You believe in empowering teams, taking smart risks, and learning fast.
- Bachelor’s degree in Business, Design, Architecture, or Retail Management
- Bonus points for a postgrad in Design Thinking, Retail Strategy or an MBA
- Proven experience in store design, space planning, and innovation leadership
A bit about your style
- You’re authentic, courageous, and collaborative.
- You bring energy to a room and clarity to complexity.
- You empower others, lead with purpose, and never settle for “good enough.”
- ️ Neutral Pay Gap: Gender pay gap under 5% (WGEA 2024–2025)
