Information Support Officer

The Office of the Public Guardian (OPG) is an independent statutory office established to protect the rights and interests of adults with impaired decision-making capacity, and children and young people in the child protection system and other visitable sites.

Join us as we protect, support, advocate, educate and empower, to build a Queensland where our most vulnerable community members can live with dignity.

Your key responsibilities

- Attend to client requests relating to the Office of the Public Guardian's business operations in a professional and courteous manner ensuring that all requests are answered and processed in accordance with quality service levels and industry best practices.
- Record accurate and complete information for requests, including the correct assignment of classification, priority and identification, and actively manage requests to ensure a timely and effective resolution.
- Provide timely support to clients by conducting thorough investigation and diagnosis of incidents, coordinating ICT repairs and issue resolution with third party vendors and developing and maintaining knowledgebase for the Office of the Public Guardian's business systems to enable effective and timely diagnosis of arriving calls.
- Administer user accounts, workstation groups, and group objects by applying knowledge of Windows Active Directory and MS Server and Exchange, Install and configure computer software by applying high level technology expertise.
- Provide CRM application support arising from Service Desk Requests and telephone inquiries, and participate in user acceptance testing and general system testing under the direction of the Senior Information Support Officer.
- Identify anomalies, trends, issues and potential system problems, as well as potential areas for improvement, in JIGSAW/Resolve and provide feedback to the ICT Support Coordinator.

Applications to remain current for 12 months.

Job Ad Reference: QLD/655279/25

Closing Date: Tuesday, 2nd September 2025<space>This work is licensed under a Creative Commons Attribution 3.0 Australia License.