Junior Client Support Coordinator (Entry-Level, Values-Based Role)

POSITION OUTLINE – Junior Client Support Coordinator (Entry-Level, Values-Based Role)

Location: Australia (Remote or Hybrid)
Employment Type: Casual (With view to permanent)

Visa sponsorship after 12-month successful term - highly dependent on culture fit, missing and values alignment & performance
Reports To: National Client Care Manager
Start Date: Immediate

Role Purpose

This is not just another job — this is a mission-aligned opportunity for someone loyal, values-driven, and ready to grow. This role directly supports the day-to-day activities of our National Client Care Manager, with a strong focus on service coordination, intake support, client experience, and ensuring high-integrity execution..

This role is ideal for a junior candidate who wants to be mentored, held accountable, and developed into a trusted operator.

Key Responsibilities

• Assist in managing new referrals, intake documents, and service onboarding activities
• Liaise with clients, families, and providers under direct supervision
• Track service delivery outcomes and alert the team to risks or follow-up tasks
• Ensure timely and accurate documentation in alignment with our internal systems
• Support Alex in managing daily workload, calendar, files, and follow-ups
• Uphold company values of integrity, service, humility, and transparency

Must-Have Traits & Why It Matters

Loyalty & Humility

This person must see this as a long-term career opportunity, not a stepping-stone

Respect for Structure & Leadership

There is no room for ego, entitlement, or resistance to leadership

Mission-Alignment

Must genuinely believe in The Well Team’s purpose to serve participants, not profit off them

High Integrity

Must have zero tolerance for dishonesty, side-dealing, or misuse of participant trust

Coachable & Accountable

We’re building someone from the ground up, not inheriting bad habits from other providers

Non-Negotiables

• Must communicate professionally and respectfully with team and participants
• Must report risks early (e.g. budget exhaustion, disengaged participants)
• Must honour confidentiality and respect participant dignity at all times

Performance & Pathway

• 12-month contract with monthly check-ins
• Visa sponsorship offered upon successful completion of contract and demonstration of values-aligned behaviour and execution
• Ongoing development & mentorship
• Long-term career pathway into Senior Support Coordination or Specialist Care roles for the right candidate

What You Get

• Mentorship and exposure in a national care organisation
• Opportunity to be part of a growing mission-driven team
• Support, structure, and protection as you grow professionally
• A culture that rewards loyalty, humility, and performance

Job Types: Casual, Temp to perm

Pay: $30.00 – $40.00 per hour

Expected hours: 5 – 30 per week

Benefits:

• Professional development assistance
• Visa sponsorship
• Work from home

Work Authorisation:

• Australia (Required)

Work Location: Remote