Key Account Manager

Hospitality Key Account Manager

• Be part of the growth in our business
• A rewarding work environment for professional development and career advancement
• A premium brand that will appreciate your dedication to service excellence.

Redefining the notion of 'institutional' dining, Chartwells brings the vibrant experience of High Street food to the world of education. Our commitment goes beyond food; we provide tailored solutions with a primary emphasis on enhancing the value of hospitality services within educational settings.

The Person

• Proven leadership and management skills, with expertise in both people and operational systems
• Experience managing a diverse and complex operation
• Broad experience and a flexible approach to adapting to different challenges and environments
• Proactive and strategic management style, with a focus on delivering consistent results
• 7 days boarding and function activity, possibly early starts or late finishes, flexibility is a must
• Excellent ability to engage with students and build strong, lasting client relationships
• A hands-on leader who thrives on mentoring and developing a high-performing team
• Passionate about food and hospitality, with a commitment to promoting healthy eating habits and enhancing the customer experience
• Strong financial acumen with the ability to manage budgets, analyse P&L reports, and provide strategic insights
• Must have a valid driver’s license and access to a reliable vehicle.

Key Duties

• Take a proactive approach in daily operations
• Oversee cost management, ensuring budget targets are met while maximizing operational efficiency.
• Inspire, mentor, and support your team to reach their full potential, creating a positive and motivated work environment.
• Consistently provide outstanding customer service, exceeding the expectations of both clients and students through attention to detail and a customer-first mindset.
• Develop and implement strategies to drive customer engagement and satisfaction, adapting to feedback and evolving needs.
• Ensure all health, safety, and compliance standards are consistently met, maintaining a safe and welcoming environment for staff and customers.
• Monitor and analyse operational performance, identifying opportunities to streamline processes and improve service delivery.

The Benefits

• Easy access to 100+ retail discounts
• Opportunity to learn new skills and move to different internal roles
• Access to a wide variety of training & development
• Clear career paths and support to achieve your goals

Apply Today!

For any further queries, please send an email to [email protected]