Purpose
As Lead Concierge, you will play a pivotal role within both the Concierge Team and Building Services Team. You will be responsible for overseeing the daily operations of the Concierge services while supporting the Building Manager in maintaining the property to the highest standards. With a strong focus on service excellence, you will actively engage with tenants, coordinate activation initiatives, and contribute to creating a safe, professional, and welcoming environment for all occupants and visitors.
Primary Responsibilities
- Take a lead presence in the lobby area, balancing time between the Concierge desk and moving throughout the precinct to engage with tenants, retailers, and visitors.
- Actively identify opportunities to enhance the customer experience by gathering feedback, staying informed of emerging trends, and implementing innovative improvements.
- Conduct regular inspections of gardens, grounds, and shared spaces, reporting maintenance or safety concerns promptly to ensure the building remains in pristine condition.
- Support compliance by ensuring team training in fire, emergency, and security protocols, and keeping all required documentation—such as contractor logs and maintenance registers—up to date.
- Manage car park operations, including maintaining the daily visitor log and monitoring access to ensure a secure and efficient facility.
- Oversee mail and parcel management with accuracy and discretion, ensuring all deliveries adhere to security and privacy standards.
- Handle all key management processes, including distribution to residents, contractors, and agents, while maintaining confidentiality and accurate key logs.
- Lead and support your team through mentorship and guidance, promoting a service-first culture aligned with Accor’s HEARTIST® values and client expectations.
- Strong verbal and written communication skills, with the ability to build rapport and influence across various stakeholder groups.
- Proficiency in Microsoft Office and confidence using systems relevant to daily operations.
- Demonstrated ability to manage complex stakeholder relationships with professionalism and discretion.
- Excellent time management skills, with the ability to multitask, prioritise, and remain composed under pressure.
- Proven leadership experience, with a focus on coaching and developing teams to deliver high performance.
- Previous experience working in a strata-based environment, with a sound understanding of relevant operational processes (desirable).
- ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
- Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
- Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
- Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
- Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
- Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career
Everyone has a story and we want to learn yours. We invite you to APPLY NOW.
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