L&H Claims Specialist

About the Role

As a Claims Specialist in Swiss Re’s Life & Health ANZ Claims team, you will deliver market-leading claims management services that strengthen client relationships, support portfolio profitability, and enhance industry practice. The role balances technical claims expertise with a client-focused mindset, requiring proactive engagement with clients, customers, and internal stakeholders across Australia, New Zealand, and globally.

Main role responsibilities:

• Strengthen client partnerships: Build deeper client relationships through tailored engagement plans, embedding consistent, best-practice claims management.
• Proactively manage claims: Oversee L&H client portfolios across all lines of business, ensuring decisions align with treaty terms, policy guidelines, and regulatory requirements.
• Turn insights into impact: Use claims data and expertise to identify trends, support new business opportunities, and guide product development.
• Share knowledge and expertise: Deliver services such as training, audits, complex case consulting, and process improvements to strengthen client capabilities.
• Stay ahead of risk: Analyse claims and market data to identify emerging risks and opportunities, contributing to stronger risk management strategies.
• Apply technical excellence: Ensure all assessments and claim adjudications are rigorous, consistent, and compliant with regulatory frameworks and legislative requirements.
• Deliver client-focused solutions: Develop and provide services aligned to client strategies and Swiss Re’s claims vision, ensuring measurable impact.
• Engage across Swiss Re: Collaborate with colleagues in L&H Underwriting, Pricing, Valuation, Client Markets, and Solutions to influence outcomes and drive value.

About the Team

The Swiss Re Group is a leading wholesale provider of reinsurance, insurance, and other insurance-based forms of risk transfer. Our reputation for excellence and innovation is no coincidence. Developing this is the work of thousands of outstanding people all over the world – our employees. We recruit individuals with the potential to contribute their skills, diversity, and talents to a work culture shaped by mutual respect. Together, we help to achieve our vision of making the world more resilient.

About You

We are seeking a highly motivated and collaborative claims professional who can balance technical decision-making with client service excellence.

Educational background and experience:

• Significant technical expertise in life insurance claims, ideally across all retail and group insurance products in the Australia and New Zealand market.
• Minimum 5 years’ insurance/reinsurance claims assessment experience, with peer or industry recognition advantageous.
• Strong knowledge of the Australia and New Zealand insurance landscape, products, and regulatory environment.
• Proven success in managing stakeholder relationships, influencing best-practice outcomes, and delivering client-facing services.
• Experience in dispute resolution processes and rehabilitation/return-to-work in disability claims.
• Desirable: Familiarity with claims technology (automation, workflow tools, triage systems) and/or data analytics for insights and portfolio management.
• Relevant tertiary degree and/or evidence of continuous professional development, including ALUCA CPD accreditation.

Personal Qualities

• Purpose-driven: Passionate about advancing the industry and delivering meaningful outcomes for clients and end customers.
• Strong technical skillset: Deep knowledge of claims assessment, with the ability to apply expertise across complex cases.
• Collaborative mindset: Skilled at building inclusive relationships and driving cross-functional teamwork internally and with client claims teams.
• Influential communicator: Excellent negotiation, influencing, and presentation skills, with the ability to deliver clear, impactful messages.
• Proactive and resilient: A self-starter with a solutions-oriented approach who can anticipate risks, identify opportunities, and adapt to challenges.

Swiss Re offers modern working arrangements that allow all employees to adapt to changing work preferences. We currently provide employees with attractive offices, competitive benefits such as 25+ days annual leave, 15 days personal leave, flu vaccinations and annual health checks. 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

This role offers a hybrid working arrangement onsite in our Sydney office.

Applications for this role will close on 3 September 2025. We look forward to your application! 

About Swiss Re

Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime. We cover both Property & Casualty and Life & Health. Combining experience with creative thinking and cutting-edge expertise, we create new opportunities and solutions for our clients. This is possible thanks to the collaboration of more than 14,000 employees across the world.

Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. We embrace a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work and their passion for sustainability.

If you are an experienced professional returning to the workforce after a career break, we encourage you to apply for open positions that match your skills and experience.