Manager - Scams Operations Strategy & Governance

Do Work That Matters

The Fraud and Scams Strategy and Governance Team is responsible for developing governance frameworks, embedding risk management into strategic planning, and delivering policy architecture under the new Scams Prevention Framework (SPF).

You’ll be at the forefront of designing a new suite of governance practices and establishing policies that articulate the Group’s approach to scam prevention, detection, and disruption for Government in the coming year.

The role

As Manager – Scams Operations Strategy & Governance , you’ll support a team of Senior Managers in developing a range of products to demonstrate SPF compliance. This may involve coordinating multiple working groups, tracking project milestones, and producing governance materials that help drive stakeholder discussions forward.

Sydney applicants preferred but open to other locations.

In this role you will

• Support GFMS’s mission and whole-of-ecosystem vision for scams management by organising materials and producing content that meets standards of order, clarity, conciseness, audience, and purpose.

• Create and coordinate working group packs and materials that support the development of SPF documentation, working closely with Senior Managers and the Executive Manager.

• Use strong PowerPoint and presentation design skills to create high-quality working group packs and presentation materials to support Senior Managers and facilitate key stakeholder discussions.

• Work flexibly across multiple initiatives with an agile, project-based mindset—shifting focus quickly and contributing where the need is greatest.

• Assist in the development of project plans, including milestones and delivery timelines, in collaboration with internal stakeholders.

• Act as a front door and first point of contact for the Governance team, using sound judgement to respond to queries and contributions accurately and in a timely manner.

• Review content prepared by other BUs or brands, working with a Senior Manager to edit, standardise, or adjust to ensure a cohesive approach is maintained across the Group.

• Contribute to the Group’s scams strategy as it evolves with incoming regulation, critically evaluating the approach to identify potential gaps and overlaps with other regulatory instruments.

• Maintain records and files of work and revisions on behalf of the team, ensuring all discoverable materials are collated and easily referenced for a 7–10 year retention period.

We are interested in hearing from people who:

• Demonstrate a natural curiosity about fraud and scams, combined with genuine care for our customers and a commitment to achieving the best outcomes.

• Collaborate well with a range of stakeholders across complex environments—from front-line analysts to product owners and executives.

• Adapt quickly to changing priorities, with a strong desire to deliver high-quality responses in a timely manner.

• Think critically about the best way to perform a task, using available tools and resources to reach an outcome. You undertake independent research when navigating new territory and ask for help when needed.

• Take pride in knowing their contribution makes a meaningful difference to a broader strategy and program of work.

• Are constantly learning, growing their written skills and subject matter expertise by asking questions and proactively applying new information.

• Enjoy new challenges and are motivated by thinking outside the box to create new processes and products.

Working with us:

We support flexible working, with at least half your time each month spent connecting in the office. We also offer options like adjusted start and finish times—talk to us about what works best for you.

If this sounds like you, apply now!