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eBay Global Shipping is seeking a dynamic and operational-focused Manager of Shipping & Logistics to own and enhance our shipping network. In this pivotal role, you will be the expert on Australia’s carrier landscape, managing day-to-day logistics performance, driving cost efficiencies, and ensuring our sellers have access to the best possible delivery options for their buyers.
Key Responsibilities
Operational Management & Performance:
- Manage the daily operational performance of eBay Australia's shipping portfolio, focusing on key metrics: on-time delivery, cost per parcel, tracking accuracy, and loss/damage rates.
- Serve as the primary operational point of contact for major domestic carriers (e.g., Australia Post, StarTrack, Sendle, CouriersPlease, Aramex).
- Conduct regular performance reviews (QBRs) with carrier partners to address service issues, identify improvement areas, and ensure service level agreements (SLAs) are met.
- Troubleshoot and resolve high-priority shipping escalations and operational disruptions in a timely manner.
Carrier Relationship & Strategy:
- Support the development and execution of the carrier strategy for Australia.
- Assist in contract negotiations and rate reviews, providing data-driven insights on performance and cost.
- Onboard and integrate new carrier partners and services into the eBay platform.
- Stay abreast of market trends, new service offerings, and competitive intelligence within the Australian logistics sector.
Cross-Functional Collaboration:
- Work closely with the eBay product and engineering teams to implement and improve shipping-related features and tools for sellers.
- Partner with the customer service team to develop resources and processes for resolving shipping-related inquiries efficiently.
- Provide logistical expertise to support commercial and marketing initiatives aimed at growing the marketplace.
Data Analysis & Reporting:
- Utilize analytics tools (e.g., Excel, SQL, Tableau) to monitor performance, analyze root causes of issues, and identify opportunities for optimization.
- Develop and present regular reports on shipping performance to internal stakeholders.
Qualifications & Experience
Essential:
- 7 years of experience in logistics, supply chain management, or parcel carrier management, preferably within e-commerce or a fast-paced retail environment.
- Demonstrable, hands-on experience working with Australia’s major and regional carriers (e.g., Australia Post, StarTrack, Sendle, etc.). You understand their systems, processes, and operational strengths and weaknesses.
- Strong operational background with experience managing SLAs, KPIs, and daily performance metrics.
- Proven ability to build and maintain effective relationships with external partners and internal teams.
- Analytical mindset with proficiency in data analysis and reporting tools (Excel is essential; SQL or BI tools are a plus).
- Excellent problem-solving skills and the ability to thrive in a dynamic environment.
Highly Desirable:
- Experience with eBay’s platform as a seller or deep familiarity with its seller tools and shipping solutions.
- Knowledge of cross-border shipping processes and challenges is advantageous.
- Bachelor’s degree in Logistics, Supply Chain Management, Business, or a related field.
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eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at [email protected]. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.
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