With a reputation for excellence, our expanding Mental Health division is seeking an experienced and motivated Medical Secretary to join our vibrant Camberwell consulting suites team. We have part time roles available (open to casual basis). This front-facing administrative role supports the daily busy. Reporting to the Practice Manager, you'll play a key role in ensuring a seamless experience for both patients and clinicians. We're looking for someone who brings great energy and a genuine passion for helping others. You're a reliable team player with a friendly, professional approach, strong communication, and solid organisational skills. You thrive in a fast-paced setting and always put patient care first.
This role requires availability between 8:00am – 6:00pm on a rotating roster.
Key Responsibilities
- Deliver exceptional customer service with professionalism and attention to detail
- Manage the front desk operations including patient check-ins and payment processing
- Answer and direct phone calls with professional telephone etiquette
- Manage referrals and book appointments
- Maintain accurate and confidential patient records
- Prepare clinician schedules and coordinate daily communications (emails, faxes, messages)
- Liaise with internal departments and external healthcare providers
- Identify opportunities to streamline workflow and improve clinic efficiency
- Provide general reception and administrative support as required
- Contribute to a positive and inclusive team culture.
To be successful in this role, desirably you will have:
- Previous experience in medical reception or administration (mental health or specialist setting highly regarded)
- Excellent time management and multitasking abilities
- Intermediate computer literacy and a willingness to learn new systems (Genie experience desirable, training provided)
- Knowledge of Medicare and billing processes.
- A confident, calm phone manner and strong interpersonal skills.
- A proactive mindset with a commitment to continuous improvement
- Fluent in Mandarin (Highly desirable but not essential)
Position Description Inherent Requirements
Applications will be reviewed as received, so we encourage you to apply early.
About Rehabilitation & Mental Health
Epworth Rehabilitation and Mental Health services are some of the most progressive of their kind in Australia. Our clinical approach involves individualised treatment and collaborative team decision-making to achieve positive outcomes for patients. Our strong team ethos extends across our rehabilitation and mental health services at our Epworth hospitals in Richmond, Camberwell, Hawthorn and Geelong.
Additional Information
At Epworth, it’s a community. It’s the sense of belonging and being part of an organisation and a team that works to make sure that every patient matters. In addition to this, you will have access to:
- Salary packaging benefits of up to $15,900 per year to increase your take-home pay
- Scholarship and education assistance opportunities to support your ongoing learning
- Comprehensive training and genuine career progression pathways
- Access to staff discounts across a wide range of Epworth services
- A values-driven workplace where your wellbeing and contributions are truly valued
- Reduced cost of health services for you and your family at Epworth
At Epworth, we care.
We care about our patients and we care about our people. We care about keeping everyone safe. We care about valuing and empowering our people, and growing careers. And we care about giving our people support and flexibility to thrive, and contribute to our communities.
Enquire / Apply
Sound interesting? To apply, click the I'm Interested button and attach your CV and cover letter (as one document).
For more information, refer to the attached position description or contact Epworth Talent | [email protected]
It is a condition of employment with Epworth HealthCare, subject to reasonable exemptions, that you have had an annual Influenza vaccination, where this is required under Epworth policy.
As a child safe organisation, all successful applicants are required to satisfactorily clear a National Police Check (conducted by Epworth) and may be required to hold a valid employee Working with Children Check (provided by you).
At Epworth, we believe inclusion and diversity are essential to our culture and values. We focus on fairness and opportunity for all – across race, ability, ethnicity, gender, age, sexuality, cultures and beliefs – that reflect the communities we work in. At Epworth, we care.
