National Manager, Workforce Planning and Rostering, CYF. Permanent Full Time

About the Organisation

At Life Without Barriers, we’re all about creating safe, supportive environments where children and young people can thrive. Every day, we work closely with staff, families, carers, and communities to help shape brighter futures.

We’re a leading social purpose organisation with 8,000+ staff across 500+ communities nationwide. From supporting children and families to empowering people with disability, mental illness, or those seeking refuge, we’re here to break down barriers and build better lives.

About the Role

This newly created position reports to the Executive Director, Strategy & Risk and presents an exciting opportunity for a strategic leader to step into the role of National Manager, Workforce Planning and Rostering Child, Youth and Family (CYF) role. This pivotal role is key to driving high quality, efficient and client centred care services across our Child, Youth & Family Directorate.

You will lead the implementation and management of a best practice Workforce Planning and Rostering Hub, overseeing a geographically dispersed 24/7 workforce. With a focus on strategic workforce planning, sustainability, compliance and care outcomes, you will champion the adoption of a new roster platform and workforce management processes across multiple jurisdictions in the directorate.

This role blends office and remote work, offering flexibility to work from your preferred location, whether from home or one of our local LWB offices. While most of the work can be done remotely, some travel including interstate travel and office attendance will be required.

About You

You are a proven leader with a strong background in workforce planning and rostering, ideally within complex care or 24/7 service environments. You bring a strategic mindset, analytical strength and operational rigour, combined with empathy, adaptability and a strong commitment to care outcomes.

Key Responsibilities

• Establish and lead a centralised Workforce Planning & Rostering Hub that supports LWB's strategic goals and client first approach.
• Oversee and enhance rostering functions to ensure workforce optimisation, cost efficiency, compliance with awards and agreements and alignment with client care needs.
• Partner with Client Services leaders to develop master rosters and workforce forecasts that align with service levels, funding allocations and employee wellbeing.
• Drive change management, continuous improvement and strategic planning to embed new processes, systems and tools.
• Monitor workforce KPIs, develop insights and analytics and provide reporting to inform decisions that improve client services and workforce health.
• Lead a high-performing team, driving consistency, innovation, and collaboration across multiple sites.

Skills and Experience

• Relevant Tertiary qualifications (e.g. Business / Human Resource Management/Health)
• Extensive experience in senior workforce planning and rostering leadership roles, including multi-site management.
• Proven capability in implementing and managing rostering technology solutions and workforce management tools.
• Demonstrated ability to lead change, deliver continuous improvement initiatives and influence cross-functional stakeholders.
• Exceptional communication, reporting and stakeholder engagement skills.
• High-level strategic, analytical, and problem-solving skills.
• A collaborative, values-based leadership style aligned with LWB’s mission and culture.
• Strong understanding of industrial relations frameworks, awards, contracts and WHS requirements.

Benefits

• Salary reflective of the importance of this role
• Generous salary packaging options
• Benefits include monthly RDO and hybrid work environment
• Be part of an organisation that champions diversity, inclusivity and equality
• Discounted private health insurance plus other discounts/benefits through our salary packaging team at Maxxia
• Fitness passport (a discounted health and fitness pass for multiple gyms nationally)

How to Apply

Include your resume and cover letter in one document, click ‘Apply’ and follow the prompts. For any enquiries relating to the position, contact [email protected]

Candidates with disabilities who require adjustments to the recruitment process or the application form in an alternate format can visit https://www.lwb.org.au/careers/ for information on our access and inclusion work and how to contact us directly.

Applications close Sunday 3rd August 2025

Successful candidates will be required to clear probity checks including National Criminal History Record Check.