About the Role
We are seeking a dedicated and detail-oriented NDIS Admin/Intake Officer to support the intake process and general administrative operations of our NDIS service. The ideal candidate will have experience with NDIS systems, excellent communication skills, and a person-centred approach to supporting participants and their families.
Key Responsibilities
- Receive and process new participant referrals.
- Liaise with participants, families, support coordinators, and allied professionals to gather relevant intake documentation.
- Schedule intake assessments, meetings, and follow-ups.
- Ensure timely preparation of Service Agreements, risk assessments, and participant profiles.
- Maintain accurate and up-to-date records
- Handle emails, and general enquiries.
- Manage digital and physical filing systems securely and efficiently.
- Assist in maintaining participant documentation in line with NDIS Practice Standards.
- Support scheduling, rostering, and communication between teams.
- Generate and manage reports, invoices, and NDIS claims as required.
Essential Criteria
- Prior experience in an admin/intake or similar role within the disability or community services sector.
- Knowledge of the NDIS framework and participant pathways.
- Strong written and verbal communication skills.
- Proficiency in Microsoft Office
- High level of attention to detail and organisational skills.
- Ability to maintain confidentiality and uphold professional boundaries.
Desirable Criteria
- Experience working with culturally and linguistically diverse communities.
- Understanding of the NDIS Practice guidelines
- Certificate III or IV in Business Administration, Community Services or related field.
What We Offer
- Supportive team environment
- Ongoing training and professional development
- Opportunities to grow within a purpose-driven organisation
- Flexible work arrangements (working from home)
Job Type: Full-time
Pay: $51,237.85 – $82,869.15 per year
Work Authorisation:
- Australia (Preferred)
Work Location: In person
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