NDIS Intake & Operations Support Officer
Part Time | Remote / Work From Home
Aster Support Services
Join a Team Making a Real Difference
Aster Support Services is seeking a dedicated and highly organised NDIS Intake & Operations Support Officer to support our growing team. This is an excellent opportunity for someone who is passionate about disability services, skilled in administration, and committed to helping others access the support they need.
This role is fully remote and ideal for someone who thrives in a structured environment, has strong interpersonal skills, and enjoys being part of a collaborative team.
About Aster Support Services
Aster Support Services is a values-driven NDIS provider that delivers high-quality, person-centred services across the disability sector. We focus on empowering individuals to live independently, participate in their communities, and reach their full potential.
We specialise in supporting people of all ages and backgrounds, mental health, and complex support needs. Our team works across a wide range of service areas, including community services, health, and housing.
Role Overview
As the NDIS Intake & Operations Support Officer, you will be the first point of contact for new participant enquiries and referral partners. You will manage the intake and onboarding process, maintain accurate records, support day-to-day operations, and assist with compliance-related tasks. Your role is essential to ensuring a smooth experience for participants and supporting the wider coordination team.
Key Responsibilities
- Manage participant intake, including responding to enquiries and coordinating onboarding documentation
- Receive and process referrals from external agencies, families, and support providers
- Maintain up-to-date and accurate client records in internal systems
- Assist with NDIS compliance tasks, including data reporting and audit preparation
- Provide day-to-day administrative support to the Coordination of Supports team
- Liaise with team members to ensure efficient service delivery and information flow
- Support the implementation of internal systems, procedures, and quality frameworks
- Maintain clear and professional communication with participants and stakeholders
What We Offer
- Part-Time, remote position with flexible working hours
- Supportive team culture that values collaboration, respect, and continuous learning
- Regular supervision and professional development opportunities
- A meaningful role where your work contributes directly to positive outcomes for participants
- Competitive salary based on experience and qualifications
- Opportunities for career growth and advancement within the organisation
What We’re Looking For
- Experience in administration or operations within the NDIS, disability, health, or community services sector
- Strong written and verbal communication skills
- Excellent attention to detail and ability to manage multiple priorities
- Confident using CRM systems, Microsoft Office, and digital communication tools
- High level of professionalism, confidentiality, and time management
- A participant-centred approach and a strong understanding of inclusive practice
Required Qualifications and Checks
- Certificate III, IV, or Diploma in Business Administration, Community Services, Disability, or a related field (desirable)
- Completion of the NDIS Worker Orientation Module – “Quality, Safety and You”
- Current NSW Working with Children Check
- Current NDIS Worker Screening Check (or willingness to obtain)
- Valid Driver’s Licence (preferred)
How to Apply
If you’re excited by this opportunity and believe you’re a great fit for the role, we encourage you to apply.
Please submit your resume and a brief cover letter outlining your interest in the position to:
Email: [email protected]
Website: www.asteraustralia.com.au
We Value Diversity
Aster Support Services is proud to be an Equal Opportunity Employer. We encourage applications from people of all backgrounds, cultures, identities, and experiences. This includes people with disability, Aboriginal and Torres Strait Islander peoples, and members of the LGBTQIA+ community.
Job Type: Part-time
Pay: $37.00 – $45.00 per hour
Work Authorisation:
- Australia (Required)
Work Location: Hybrid remote in Maitland NSW 2320
