Join Our Team: Office Assistant at Aqualux Lighting
Aqualux Lighting is seeking an Office Assistant to join our team and help us deliver outstanding support to our valued customers, staff and stakeholders.
About Us:
Aqualux Lighting is a leading provider of innovative lighting solutions for residential and commercial spaces. With a commitment to quality and customer satisfaction, we strive to exceed expectations with our range of lighting products and the dedication of our office, production, design and engineering teams.
Role Overview:
As an Office Assistant at Aqualux Lighting, you will work closely with our office, sales and engineering teams. Whilst this role is a general office support position there is an emphasis on sales support so you will be expected to build a good working knowledge of our products and services. All training is provided in a supportive environment.
Key Responsibilities:
Communication and Reception Duties:
- Answering and directing phone calls: Professionally handling incoming calls, taking messages, and directing inquiries to the appropriate person or department.
- Respond to customer inquiries via phone or email in a timely and professional manner.
- Greeting visitors: Welcoming clients, vendors, and guests, and providing assistance as needed.
- Managing general email inboxes: Ensuring communications reach the necessary departments and responding to general inquiries.
- Liaising with internal and external stakeholders: Communicating with colleagues, clients, and suppliers via email or telephone to answer questions or provide information
- Assist customers with product information, orders, returns, and other service-related issues.
Internal Support Duties;
- Assist sales team members with day to day activities such as organizing samples, catalogs or return freight labels.
- Collaborate with internal teams to resolve issues and improve the overall customer experience.
- Office supplies management: Monitoring inventory levels, ordering new supplies.
- Posting items as needed
Order Processing;
- Help with processing of sales orders and liaising with customers and / or sales staff when needed.
- Help with processing of GRAs / returns and liaising with customers and / or sales staff when needed.
Qualifications:
- Previous experience in customer service or a related field preferred.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask and prioritize in a fast-paced environment.
- Proficiency in basic computer / IT skills is a must.
- Previous experience with Google Suite is preferred as is working knowledge of Microsoft Office.
- Knowledge of lighting products or the construction / electrical wholesale industry is a plus.
Why Join Aqualux Lighting?
At Aqualux Lighting, we believe in fostering a supportive and inclusive work environment where everyone can succeed whilst enjoying their work environment. As a member of our team, you'll have the opportunity to make a meaningful impact, receive ongoing training and development, and enjoy competitive compensation and benefits.
If you're passionate about delivering exceptional customer service and enjoy working closely with others, we want to hear from you! Apply today to become a part of the Aqualux Lighting family.
Job Types: Full-time, Permanent
Pay: $60,000.00 – $70,000.00 per year
Benefits:
- Free drinks
- Free food
Schedule:
- 8 hour shift
Supplementary Pay:
- Christmas bonus
Ability to commute/relocate:
- Frenchs Forest NSW 2086: Reliably commute or planning to relocate before starting work (Required)
Education:
- High School (Year 12) (Required)
Language:
- English (Required)
Work Authorisation:
- Australia (Required)
Work Location: In person
Expected Start Date: 04/08/2025
