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We are seeking a highly motivated and hands on Operations Manager with experience in a similar role to join our high-performance International Flight Catering team based at our busy Sydney Airport team, managing two facilities on a full-time basis.
More about this role:
This role is responsible to ensure the overall safety and efficient operation of the Unit and ensure National Standards, Compliance, and Policies are maintained to achieve highest service delivery levels. The Manager, Operations will report to and support the Business Manager of our Sydney business.
In a nutshell, your main responsibilities are:
- Manage the day to day operational activities of the Units.
- Coordinate, supervise and ensure efficient utilisation of the team to provide Service Delivery to all our International and Domestic clients and aircrafts, including any delayed flights and equipment changes.
- Oversee all operational and service delivery activities to ensure all flights are serviced according to MPS, meet the Customer SLA’s, and achieve the OTP.
- Responsible for P&L of Unit and managing ongoing operational costs
- Supports business to develop and implement systems and procedures that support the efficient and effective operation of the Unit.
- Makes recommendations on service procedures, quality improvements, and National business development requirements.
- Attend to major operational problems and needs brought to your attention, and troubleshoot where required to rectify issues.
- Ensure all changes in Customer specifications or recurring issues are communicated in a timely manner to the team to ensure Customer issues are resolved quickly.
- Responsible for the delivery of a safety culture where staff members comply with all policies and procedures and wear PPE provided.
- Investigate, analyse, and implement corrective action plans to resolve production and operational issues.
- Analyse incidents and maintenance reports and take corrective action to minimise future risk.
What do you need to be successful in securing this role?
- Demonstrated success in a similar role, ideally in B2B environment.
- Proven supervisory and leadership experience to manage a team of 500+ personnel.
- Substantial exposure to Large Catering or Manufacturing operations preferred.
- Strong agile leadership, diplomacy and ability to resolve complex problems.
- Flexibility to work both on the floor and in the office as required.
- High energy and results driven with the ability to work across and within teams.
- Good understanding of Food Safety / WHS and quality assurance.
- Good PC skills and an ability to work with an automated time and attendance system and other business-related systems.
- As you will be working in the Aviation Services industry, you will be required to obtain a clear National Police Check.
What’s in it for you?
- Competitive six figure salary.
- 5 weeks Annual Leave.
- Free parking available, daily staff meals, and uniforms provided.
- Tailored Novated Car Lease program
- Career development and national relocation opportunities
- Be part of a close knit and dedicated team that are committed to excellence.
- Discounts at over 700 hundred retailers, discounted health insurance, and wellbeing resources including online exercise classes.
About Us:
We are Australia’s largest and most admired inflight catering and retail partner. Specialising in inflight catering and retail, and food manufacturing, our group of diverse brands enables us to deliver extensive service capabilities.
Chosen by many of the world’s top airlines, we operate 16 facilities across 12 cities and employ over 4,500 people who help us to produce over 64 million meals, and service more than 250,000 flights, each year.
Parent company dnata – part of the Emirates Group – is one of the world’s largest air services providers. Offering ground handling, cargo, travel, and inflight catering and retail services, dnata ensures the aviation industry operates smoothly and efficiently.
Want to know more about dnata catering and our global businesses? Visit our Australian careers website https://dnatacateringcareers.com.au/ and watch a short video here:
https://www.youtube.com/watch?v=Xqf4mvwm3E0
Does this role sound perfect for you? If so, we want to hear from you!
Click the link below and upload your resume to start on the journey of joining the
dnata catering & retail family.
https://dnatacatering.expr3ss.com/home
