Operations Manager

• Full Time Position
• Paths for career progression with a trusted national brand

Discover a great place to work at Harvey Norman - an Australian Retail icon in the home and lifestyle space.

The Harvey Norman Port Macquarie Team is seeking a passionate, customer service focused Operations Manager to join them in delivering Great Service, Always! to their customers.

To be successful you must:

• Have a passion for retail
• Be highly motivated and results driven person with outstanding customer service and communication skills
• Enjoy working in a team enviroment

What we require:

• Excellent communication skills in both verbal and written
• Must be motivated and have a great eye for detail
• Able to work with minimal supervision
• Be organised and efficient
• Efficient cash handling and POS experience is desirable
• Experience resolving customer complaints and making quick decisions to ensure happy customers and timely accurate services
• Enthusiasm and willingness to learn with a “can do” attitude
• Flexibility across retail trading hours including weekends, public holidays and late night trades

In this role you will:

• Ability to actively manage Harvey Norman Customer repairs and servicing
• Tag faulty products and liaise with our service agents & suppliers and keeping the service database up-to-date
• Assist with department admin duties
• Advise customers of arrival of stock and organise delivery as requested by the proprietor

What we offer:

• Generous staff discounts
• Attractive commission based structures
• Fantastic incentive based promotions
• Harvey Norman is a strong advocate of career progression with a wide support network for professional development
• An environment where good performance is recognised and rewarded
• A flexible and positive work environment

If this role exhilarates your passion for a new opportunity then please submit your application for consideration.

Please note that only people with the right to work in Australia should apply for this position.