Ding! Ding! Trams are the heart of Melbourne – join our team and be part of the world’s largest tram network.
24 Month Fixed Term Contract
Role Purpose
As a Change Manager at Yarra Trams, you’ll work closely with cross-functional teams to simplify and optimise internal business processes. You’ll play a key role in designing the future state business model and leading the change to achieve it. This includes applying change management strategies, service design and design thinking principles, and engaging stakeholders to influence outcomes. You’ll also collaborate with business analysts and project teams to ensure all solutions are human-centred and aligned with organisational goals. This exciting new role forms part of a small team of change agents, working at a senior level with high visibility.
Key Accountabilities
Change Management
- Lead change strategies to support future-state transitions
- Translate complex concepts into clear, actionable insights
- Conduct impact analysis and develop mitigation plans
- Contribute to the change management framework
- Develop transition roadmaps with minimal disruption
- Monitor progress and refine strategies using feedback
- Identify and manage resistance and risks proactively
Design Thinking & Service Design
- Redesign business models aligned with future-state goals
- Apply design thinking to solve organisational challenges
- Use service design to enhance value and human experience
- Communicate clearly and interpret strategic direction
- Translate business problems into tailored solutions
- Facilitate workshops and present with confidence
- Build strong relationships through collaborative engagement
Stakeholder Engagement & Influence
- Build trusted relationships across teams and vendors
- Identify key stakeholders and influence decision-making
- Support smooth adoption of change across the organisation
- Collaborate with project teams to assess change impact
- Communicate effectively across all levels of the business
- Align stakeholder needs with project outcomes
- Foster engagement through transparency and trust
EXPERIENCE & KNOWLEDGE
In order to succeed in this role, it is expected that you will have:
- Experience in multiple different methodologies including project management, agile, change methodologies with actual implementation experience (not just advisory).
- Ability to communicate effectively with both business and technical staff to convey complex ideas both verbally and in written form
- Ability to plan, prioritise and organise work, both on an individual basis, within set timelines and in an environment of change and conflicting demands.
- Ability to work with minimal supervision once tasks are allocated and understood.
- Ability to solve problems through discussion, negotiation and teamwork.
- Ability to gain co-operation and assistance from other staff.
- Design Thinking training or experience
- Demonstrated ability to lead and coach change across the full lifecycle—from analysis and planning through to delivery and adoption (inc enterprise-scale change)
- Provide strategic and hands-on OCM guidance across both BAU and major project environments
Qualifications
- Tertiary qualifications in business, commerce or information technology.
- Experience in project management or service design will be highly advantageous.
Why Yarra Trams?
At Yarra Trams, we foster a workplace grounded in respect, celebrating diversity and embracing inclusivity. You’ll also enjoy the following benefits:
- A free travel pass for Victoria’s Public Transport Network
- Competitive salary and great conditions
- Professional development
- Career growth opportunities
- A commitment to your health and wellbeing including free flu vax, discounted gym membership, and access to our Employee Assistance Program (EAP)
- Paid Parental Leave for primary caregivers
About Yarra Trams
Yarra Trams is proudly operated by Yarra Journey Makers, a joint venture between Transdev Australia and John Holland. We work with the Department of Transport and Planning, alongside its transport agencies and operators to provide a fully integrated, sustainable transport service for the people of Melbourne.
We're all Journey Makers, connecting people and communities across Melbourne. We’re committed to caring for each other, our passengers, and the communities we serve. Our Diversity & Inclusion Strategy is a key pillar and as an equal opportunity employer, we value diversity and encourage candidates of all ages, those with disabilities, and people of Aboriginal and Torres Strait Islander heritage to apply.
Please note, our selection process includes pre-employment checks, such as a police check and a medical assessment. Yarra Trams employees are required to adhere to Yarra Trams Policies and Procedures such as, but not limited to, Health and Safety Policy, Equal Employment Opportunity & Workplace Bullying Policy, Drug and Alcohol Management Program Policy (including drug and alcohol testing programs).
If you would like further details about an advertised role, or if you require an adjustment in the application process, or any other information in alternate formats please email [email protected] or call 1800 800 007
