Patient Services Officer

About the work unit / facility

Community Mental Health / Mental Health Service Group / Kirwan Campus / Townsville University Hospital

About your new employer

Clinical Excellence

The Townsville Hospital and Health Service (HHS) organisation offers a diverse and dynamic healthcare environment, providing access to cutting-edge medical practices, advanced research, and specialised clinical expertise. As a leading tertiary and referral service, we foster continuous professional development, allowing staff to work on complex cases, engage with multidisciplinary teams, and contribute to innovative healthcare solutions.

Career Growth and Development

We support career progression with structured pathways, secondment opportunities, and access to education and training programs. Whether specialising in a clinical field, upskilling in Digital Health, or transitioning to leadership roles, employees benefit from mentorship, professional development initiatives, and strong institutional partnerships with James Cook University (JCU).

Supportive Workplace Culture and Regional Advantage

A strong community-driven culture makes our organisation an attractive workplace, fostering collaboration, inclusion, and professional support. We balance metro-level healthcare opportunities with a regional feel, offering short commutes, access to rural and urban facilities, and a close-knit professional network. Employees experience a unique blend of career growth and lifestyle flexibility without the hustle of larger cities.

Work/Life Balance and Lifestyle Benefits

Nestled within beautiful North Queensland, the rural, urban, country and coastal locations found within the Townsville HHS region provides vibrant and unique communities, affordable living with stunning landscapes, outdoor adventures, and a relaxed lifestyle.

Townsville HHS prioritises employee wellbeing, offering flexible work arrangements, stable job security, and a family-friendly environment. Staff benefit from regional opportunities while maintaining modern healthcare advantages.

We offer attractive remuneration packages and generous leave entitlements.

Salary range: $38.81 to $43.16 p.h. (AO3)
4 to 6 weeks annual leave with 14%-17.5% loading
12.75% employer contribution to superannuation
Plus Salary Sacrificing options may be available

About your opportunity

This role delivers exceptional person-centred customer service to patients, their families and the public. The role works collaboratively as a member of the administrative team and provides quality support to deliver a high standard of organisational and patient-focused outcomes.

Requirements:

Mandatory qualifications and proof of registration

Highly desirable: Advanced customer service experience relevant to the public health setting including the demonstration of patience, understanding, confidentiality and a positive approach that includes the ability to deescalate difficult situations.
Highly regarded: High level written, verbal and interpersonal skills to effectively liaise with internal and external customers and stakeholders at various levels.
Highly regarded: Proven ability to work effectively as an individual with limited supervision or collaboratively within a multidisciplinary team, establishing work priorities, meeting deadlines, coordinating tasks and workflow and adapting as required to meet the needs of a changing work environment.
All employees of the Mental Health Service Group (MHSG) may be required to work in other areas of the Service.
This is a Vaccine Preventable Disease (VPD) risk role.
Probation period may apply.
Pre-employment checks will be conducted.

Applications

Contact: Courtney Cronin on (07) 4433 9033.

Applications close: Tuesday, 5 August 2025

Please download the Role Description.

Apply ONLINE: https://smartjobs.qld.gov.au/jobs/QLD-TV649958

Recruitment Agency referrals will not be accepted.<space>This work is licensed under a Creative Commons Attribution 3.0 Australia License.