The
Principal Network Operations for CaaS & Cloud is responsible for the strategic direction, leadership, and operational performance of Optus’ CaaS and Cloud environments. The role ensures service continuity and reliability through effective Incident, Change, and Problem Management across these critical platforms. Leading a team of Senior Technical Specialists and managing outcomes delivered by a key Managed Service provider, the role is accountable for resolving complex faults, driving systemic problem elimination, and embedding continuous improvement initiatives to minimise service disruption
This position also plays a key role in broader critical initiatives, such as advancing AI and automation capabilities within Network Operations, while influencing Engineering teams to strengthen network resiliency and eliminate risk areas. The Principal may be called on to support Optus Crisis Management processes, providing executive-level insights and resource coordination during high-impact incidents. With a strong customer focus, the role ensures network performance and restoration activities directly support Optus' reputation, operational excellence, and customer satisfaction
Ready to reimagine your career at Optus?
Lead and manage a team of up to 12 Senior Technical Specialists, driving resolution of complex faults and coordinating network performance analysis, problem management, and root cause remediation.
Implement and recommend process changes to provide efficiency, improved reliability, and consistent outputs
Managing escalations from the Service Assurance Managers / Stakeholders
Ensure service excellence by supervising and improving Managed Service performance against critical SLAs and KPIs through continuous improvement initiatives.
Drive strategic transformation, identifying and implementing automation and resilience enhancements to improve responsiveness and minimise service disruptions across the CaaS and Cloud network.
Support network evolution, contributing to the planning, onboarding, and deployment of new technologies and services that drive revenue growth and reduce customer churn.
Supervise governance and compliance, ensuring all planned works align with Optus’ quality standards and operational performance policies.
Represent Network Operations, participating in key forums such as CAB, Post Incident Reviews, and Service Improvement meetings, and maintaining strong governance with the Genesis Managed Service Partner
It starts with you!
Proven leadership experience in technical environments, including building new teams, setting team strategy, and managing diverse technology platforms in high-pressure operations.
Expertise in Cloud and Virtualised technologies, with in-depth knowledge of CaaS, NaaS, cloud infrastructure, and container-based applications within a service operations context.
Strategic thinking and innovation capabilities, particularly in defining and leading AI and automation initiatives to drive operational efficiency aligned with medium to long-term business goals.
Strong cross-functional collaboration and business partner engagement, including managing relationships with Managed Service Providers, technology vendors, engineering leaders, and internal business units.
High-level business insights and influence, enabling the alignment of Network Operations priorities with broader organisational strategies while balancing cost, time, and scope constraints.
Excellent communication and vendor management skills, with the ability to influence senior leadership, drive continuous improvement, and ensure accountability across both internal teams and external partners
The good stuff …
3 days in the office, 2 days remote – with flexible hours to suit!
Inclusive gender neutral paid Parental Leave of up to 16 weeks
Competitive leave including 2 additional 'Connected Leave' days
All Optus employees have access to resources, webinars and support via the ‘Parents at Work portal’
Own your own growth by accessing an extensive online and facilitator led learning catalogue.
Connect at work through our employee-led volunteer groups: Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans, Yarn Network, Wellbeing Network and Young Professionals.
Vibrant campus life, variety of facilities including restaurants, cafes, gymnasium, GP, and post office
Free Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoon
Curious about our culture? Go behind the scenes with our people by searching #OptusLife on LinkedIn
At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email
[email protected]
or call 1800 309 170. We're here to help. When you contact us, please advise your preferred method of contact and we will be in touch within 48 hours
For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversit
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