Develop, coordinate and undertake quality assurance day-to-day activities, including Internal Reviews with outcomes that support the department's capacity to deliver and maintain quality services as well as meet operational and strategic outcomes.
Effectively undertake quality assurance activities within a Supported Independent Living (SIL) environment, particularly in relation to supports provided in accordance with the National Disability Insurance Scheme (NDIS) and Disability Supports for Older Australians (DSOA) Program.
Prepare a range of written materials including reports, briefing material, training resources and information papers to communicate findings, share learnings and seek operational direction.
Contribute to the department's governance systems and continuous improvement activities to safeguard participants accessing SIL services.
Provide high-level advice in relation to the provision of services and NDIS initiatives using information from a wide range of sources. This may include attendance at meetings, delivering information sessions or answering enquires.
Facilitate effective communication and influence with key internal and external stakeholders, through lessons learned, feedback mechanisms and management of expectations.
Provide support and guidance to service areas, anticipating and addressing challenges and opportunities that facilitate high performing teams and great quality outcomes for participants.
Build a collaborative and inclusive culture, promote ethical behaviour, supporting staff wellbeing and professional growth.
Applications to remain current for 12 months.This work is licensed under a Creative Commons Attribution 3.0 Australia License.
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