Product Designer
- SNSW Grade 7/8
- Location – Haymarket, Parramatta or Gosford
- 1 x Temporary Full Time (until Sept 2027)
About Digital Services at Service NSW
Our team is the driving force of digital transformation in NSW. By thinking smarter and adapting ahead of the curve, we are here to make a meaningful impact for the people of NSW. Together we define change and in doing so we grow our diverse talent while building something to be proud of.
About the role
Your responsibilities will include:
- Apply a customer-centric approach by supporting end-to-end product design through discovery, framing, iterative development and delivery
- Collaborate with stakeholders to understand organisational needs and create innovative solutions that ensure alignment between customer expectations and product capability
- Ensure design is consistent by contributing and adhering to the Service NSW GEL design components and patterns
- Collaborate with relevant stakeholders to understand product timelines and deliverables to support design delivery
- Apply inclusive design methodology to create user-friendly products that work for the majority of people and meet accessibility guidelines.
- Maintain awareness of relevant industry trends, methodology and tools to identify and deliver innovative solutions that optimise outcomes in line with organisational priorities
This role will be a perfect fit for someone who:
- brings a balanced, holistic and flexible mindset to design
- enjoys working with different disciplines, not just design
- is comfortable with ambiguity – we work in an iterative and incremental way, balancing many different inputs
- can't get enough of design, research and learning
- helps their team to challenges mindsets and improves processes.
On your first day, you’ll bring experience:
- working in lean environments, helping to deliver great customer experiences and journeys
- collaborating effectively to get things done and proactively communicate problems
- helping your team to break down complex problems into actionable steps
- contributing to more than just design, having started to think strategically and work effectively with others.
Support office roles will be headquartered across McKell, Parramatta and Gosford. We will consider role headquarters outside of the above locations where the role can reasonably be performed from that location taking into consideration the operational, financial and customer requirements of the role, and an ability to attend a NSW Government workplace as required. At the point an employee is notified of our intention to assign them to a role, the relevant leader will discuss headquarter options.
Salary Grade SNSW 7/8, with the base salary for this role starting at $102899 base plus superannuation
Click Here to access the Role Description. For enquiries relating to recruitment please contact Lauren Johnson via [email protected].
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
Closing Date: Thursday 19, June 2025 at 10.59am
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.
For more information, please visit
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