About ROLLER
ROLLER is not your average software-as-a-service company. With a global presence in over 30 countries, we're here to bring some excitement to the leisure and attractions industry and make a difference! Our mission is to help businesses operate smoothly and create fun and memorable guest experiences by providing seamless ticketing, point-of-sale, self-serve kiosks, memberships and digital waiver processes.
But here's the best part: our team. We're a group of 220+ highly passionate, enthusiastic, and down-to-earth professionals located all around the world who are all working together to build something truly remarkable. We're aiming high and believe that the possibilities are endless. As we continue to grow globally, we're excited to write our success story and have fun along the way.
We genuinely love what we do, and we're looking for like-minded people to join us on this amazing journey. If you're ready to be part of a dynamic team and make a real impact, come aboard, and let's create some unforgettable experiences together at ROLLER!
About the Role
We're looking for a Product Manager with strong e-commerce experience to lead our ticketing and checkout journey—both online and in-venue. You'll drive revenue impact by optimizing conversion funnels, enabling frictionless guest transactions, and launching high-performing product features.
Reporting to the Director of Product, you'll lead a cross-functional squad to solve customer problems using insights, testing, and continuous iteration. If you've shipped e-commerce, checkout, or POS flows at scale, this is your chance to have a global impact.
This role gives you the flexibility to adopt a hybrid work approach, which includes working from our office located in South Melbourne.
What You'll Do
- Own and optimize the end-to-end ticketing checkout experience.
- Drive A/B tests and experiments to improve conversion and reduce drop-off.
- Use qualitative and quantitative data to shape strategy and prioritization.
- Partner with Design and Engineering to deliver intuitive, scalable solutions.
- Collaborate with stakeholders across growth, marketing, and operations.
- Balance diverse customer needs to deliver measurable outcomes.
- Define clear OKRs and track product performance.
- Communicate progress, priorities, and outcomes to internal and external teams.
About You
- Proven experience in e-commerce, POS, ticketing, or marketplaces.
- Deep understanding of checkout flows, payment processing, and funnels.
- Familiarity with Stripe, Adyen, Braintree, or similar platforms.
- Strong data literacy—comfortable with KPIs, funnel analytics, and A/B testing.
- Customer-obsessed with strong product instincts and communication skills.
- Ability to thrive in fast-paced, ambiguous environments.
- Experience influencing without authority and aligning cross-functional teams.
Perks!
You get to work on a category-leading product that customers love in a fun, high-growth industry - check our Capterra and G2 reviews.
4 ROLLER Recharge days per year (when we hit our goals each quarter, we take a well-earned day off together to relax, recharge, and celebrate our wins)
Engage in our 'Vibe Tribe' - led by our team members; you can contribute to company-wide initiatives directly. Regular events and social activities, fundraising & cause-related campaigns... you name it. We're willing to make it happen!
❤️ Team member Assistance Program to proactively support our team's health and wellbeing - access to coaching, education modules, weekly webinars, and more.
16 weeks paid Parental Leave for primary carers and 4 weeks paid Parental Leave for secondary carers
Work with a driven, fun, and switched-on team that likes to raise the bar in all we do.
Individual learning & development budget plus genuine career growth opportunities as we continue to expand!
What You Can Expect
- Initial call with our Talent Acquisition Manager
You'll have an initial call with our Talent Acquisition Manager to chat through some of your experience to date, salary expectations and you can check off any initial questions you might have.
- Interview with our Director of Product
You will get to meet with our Director of Product to learn more about the role, hear more about ROLLER's product vision, and get a feel of the roles' challenges and opportunities.
- Meet with Squad Members
This is a chance to meet the team you'd be working closely with. You can hear all about what they're working on, ask questions, and also share a bit about your experience and how you like to work.
- Presentation Session
You'll be invited to our office to present to the team and highlight your approach to product management, how you think about solving customer problems, working with cross-functional teams, and driving outcomes. It's a great chance for you to share your style, what motivates you and the impact you can make!
- Meet with our Chief Product & Tech Officer
You'll get to meet with our Chief Product & Tech Officer to hear about the broader product & tech vision at ROLLER, and how this role contributes to our strategic direction.
- Offer
If all lights are green and the fit feel right, we'll conduct reference checks and you'll receive an offer to join!
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