See yourself in our team:
Business Bank (BB) offers a wide range of services and solutions to our small to medium, enterprise customers and our regional and agribusiness customers. We also take care of our personal and institutional online trading customers. Everyday Business Banking (EBB) team supports the full spectrum of customers’ needs from start-up businesses to institutional customers, including product management, analytics and customer strategy.
Do work that matters:
Accountable for the development of our agentic self-service capabilities whilst simultaneously managing the integration of CBA's most complex eCommerce customers, you will lead and define the product vision, goals and end-to-end development of the product roadmap, ensuring maximum output and quality from the squad. Apply domain expertise to support prioritisation and successful achievement of business and squad objectives.
Responsibilities:
- Lead and develop the eCommerce crews agentic roadmap, and engagement with senior stakeholders/ business units to manage the delivery.
- Lead an integrated squad responsible for white glove integration service for high value merchant clients.
- Manage the merchant lifecycle, implementing improvements as required.
- Ensure customers, developers and suppliers have the support they require and problems resolved.
- Accountable for addressing impediments, driving decisions and resolving escalations.
- Act as the voice of the business and translate this for the team.
- Drive project exploration and inception to ensure alignment of product strategy.
- Formulate hypotheses to validate customer problems and define clear learning objectives that will inform product roadmap and prioritisation decisions.
- Identify, articulate and manage risks and compliance across streams of work.
- Incorporate design thinking and analytics to inform product design.
- Maintain a healthy prioritised Backlog to deliver business and customer outcomes.
- Manage senior business and technical stakeholders to ensure that priorities are understood and agreed to.
- Manage the squad’s performance to defined objectives including OKR tracking, etc.
Qualifications & Experience :
- Have proven Product Owner / Digital experience
- Experience with agentic agent development, digital, acquiring/issuing, payments or eCommerce preferred
- Great team leader with experience leading client services or technical support teams.
- Are strong communicators, both Verbal and Written.
- A curiosity for all-things-digital, monitoring the latest technology trends.
- Developed thought leadership, decision making and prioritisation skills.
- Experience in liaising with a range of stakeholders from senior managers to technical developer teams.
- Highly analytical skills with a strong commercial acumen.
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
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