Melbourne BMW is part of Autosports Group (ASG), a large, listed retail automotive group representing some of the world’s most prestigious and luxury automotive brands. With over 1800 employees across 55 dealerships in NSW, QLD, VIC, and NZ, we are a thriving organisation.
We are currently seeking a highly organised, customer-focused individual to be the face and voice of our premium dealership in both the sales and service areas.
In the SALES role, you will be responsible for:
-
- Welcoming customers into the showroom and engaging with them over the phone.
- Overseeing the presentation of the reception area and customer lounge.
- Liaising with sales staff to ensure all customer requirements are met.
- Directing messages and enquiries appropriately.
- Performing general administration duties.
In the SERVICE area, your duties will include:
-
- Answering incoming service calls and returning calls on behalf of the Service Department.
- Preparing Repair Orders for the following day, including key tags, campaign checks, verifying warranty dates, adding email addresses, and updating phone numbers in the ERA system.
- Assisting customers with booking taxis, hire cars, or providing directions.
- Supporting the Concierge in meeting and greeting service clients and checking their vehicles in and out.
To be considered for the role, you will have:
-
- Experience in a busy workplace with the ability to multitask.
- A commitment to delivering high levels of customer service.
- A confident phone manner.
- Professional corporate attire.
- Excellent written and verbal communication skills.
- Previous experience in a similar position or within the retail automotive industry is desirable, but not essential.
At Autosports Group, we value contribution, family, and consideration. We warmly welcome people of all genders, backgrounds, and situations to help us deliver what we call "The Difference" to our diverse customer base. For more information on our business and how we strive to provide meaning and purpose for our people at work, please visit our website at www.autosports.com.au.
