The Practice
We are a well-established specialist dental practice with a friendly and growing team. Our main office is located in beautiful Camden, in South West Sydney. Our company prides itself on delivering a very high standard of care and building exceptional relationships with our patients.
The Role
The reception and administration officer is a pivotal role overseeing daily practice functions through the coordination and guidance of the team, and contributing to the overall delivery of superior patient care. We are seeking an efficient professional for full-time hours to flourish in a company that strives for a culture of operational excellence and success.
Responsibilities include (not limited to):
- Coordinating the front of house and effectively managing a demanding administrative workload.
- Facilitate a seamless patient journey, from the initial consultation to subsequent stages. This includes scheduling necessary appointments, attending reception, creating and following up patient letters, explaining treatment plans and obtaining both informed and financial consents from the patient.
- In-depth oversight of the ongoing appointment schedule, updating and informing of appointment changes, reminders to patients, and follow-up appointments.
- Interacting with our clients through phone, email and face to face, ensuring high quality customer service.
- Complaints management and resolution.
- Accounts oversight management, debt collection and establishing patient contracts and payment plans.
- Assist in the implementation of all marketing strategies and expand our database through website and social media management.
- Review and update documentation around people and processes in the practices.
- Supporting the operational team and director to oversee the smooth daily operations of the practice.
- A well-versed approach to stock control, dealing with dental materials and clerical supplies, ordering, maintaining, invoicing, and billing with a timely, efficient approach.
About You
This role would suit an individual that has worked in a fast paced and professional environment. The ability to engage and motivate others will be a key strength along with modelling a positive work ethic. Ideally, you will be adaptable and self-driven; a motivated individual who enjoys confidently working toward set goals within a team environment and takes pride and responsibility in their work and achievements.
Key Criteria
- Display the professional maturity to work collaboratively and autonomously within the business
- Demonstrate proficiency with IT systems, interfacing and integration of IT software, data management
- Be professionally presented, deliver excellence in patient and staff service, and have the capacity to step up when required and execute soft authority
- Display vision, innovation, and commitment to continuous improvement
If you think this position sounds like you, please submit a cover letter along with your CV. This role is for an immediate start. FOR CONFIDENTIALITY REASONS WE DO NOT ACCEPT ENQUIRIES OR APPLICATIONS BY PHONE. DO NOT CALL IN REGARDS TO THE POSITION.
Job Type: Full-time
Pay: $35.00 – $45.00 per hour
Experience:
- dental/medical reception and admin: 1 year (Preferred)
- office management: 1 year (Preferred)
Work Location: In person
