Receptionist

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NeuroRehab Allied Health Network exists to empower people with a neurological condition to live life full of choice, inclusion and new possibilities.

Our core values are - We’re on your team, We Innovate, We are Enthusiastic and We Expand Horizons!

We are a respected, multi-disciplinary rehabilitation service catering to the unique needs of people with neurological conditions. With a team of over 200, we provide the most comprehensive allied health services in our sector with innovative rehabilitation centres across Melbourne, Geelong, Hobart and Albury along with an extensive home visit and community-based service.

Culture

We are a family-run business and have a super friendly team culture. Our highly supportive team members are linked in the desire to work collaboratively, respectfully, inclusively and enthusiastically. We invest in the professional development and well-being of our team to ensure the best outcomes for our clients and team members.

What we would like to offer you:

• A fun, flexible, and supportive work culture is important to us at NeuroRehab. We have been certified as a Great Place To Work® Australia by the international consulting group Great Places to Work and ranked as one of their Best Work Places in Australia for three years running.
• Health and well-being initiatives with our Employee Assistance Program.
• Supportive team environment to inspire your growth.
• Active Learning & Development programs.
• Celebrate our quiet achievers and our loud ones.
• Regularly funded social events with the team and the greater NRAHN organisation.
• Be part of people's rehab journey!
• Permanent role with job security.

Receptionist role for NeuroRehab

We are seeking a receptionist to join our Thomastown team to work in front-of-house reception and assist with administration duties. Ideally, you would have experience in allied health or disability service provider reception and an awareness of the NDIS would be a strong advantage (though not entirely essential if you're a bubbly, enthusiastic and organised person who loves to learn!)

The position is full-time - 38 hours per week.

Based from our Thomastown clinic (with occasional shifts at the Tullamarine & Bullen clinics) working four days 8:45am to 6pm and one day working a 3 hour shift.

The pay rate will follow the Health Professionals and Support Services Award 2020 – support services level 5 category at $28.09/hr ($55,505.84pa)

At NeuroRehab we consider our Reception Team to be the HEART of NRAHN - Highly Efficient Approachable Reception Team!

Our clients are predominantly NDIS participants along with some TAC and My Aged Care-funded clients.

NeuroRehab Allied Health Network recognises the value of our reception team as an integral part of our clients’ rehabilitation journeys. We search for receptionists adept at traditional reception skills but who can also add to a client's rehabilitation through skilled communication, inclusiveness and oozing bubbly & positive vibes! We like to consider our Receptionists a part of our therapy team!

Requirements

• Documentation and administration tasks.
• Greeting and creating a friendly, positive, motivating atmosphere for clients.
• Managing phone enquiries and bookings and following up funding agreements.
• Managing our Therapist and Allied Health Assistants diary bookings.
• Responding to email requests from our therapy team.
• Occasionally assisting therapists directly.
• Invoicing and account payments.
• Opening and closing procedures.
• Basic practice housekeeping and COVID-19 cleaning compliance tasks.
• 2 Covid-19 vaccinations preferred.

Successful candidates are required to undertake a Police Check, Working With Children Check and NDIS Worker Screening check prior to appointment and are required to disclose any pre-existing injury or illness which may be adversely affected by undertaking the position.

Skills & Experience

• A minimum 1 year experience in a similar reception role
• Valid drivers licence
• Experience in allied health, medical reception or administration advantageous
• An understanding of the NDIS system highly advantageous
• Clear, patient and friendly communication style
• Experience communicating with people with a disability
• Exceptional interpersonal skills
• Computer literacy
• Great multi-tasker

Diversity and Inclusion

At NeuroRehab Allied Health Network, we strive for a culture of inclusivity, celebrate diversity and diverse perspectives of our team members and community. Applicants from all cultures and backgrounds, gender identities, physical abilities, religion, and sexual orientations are highly encouraged to apply for our roles.

NeuroRehab Allied Health Network is committed to being a child-safe, child-friendly and child-empowering organisation and has a zero-tolerance approach to any form of child abuse.

We acknowledge the Traditional Custodians of the land, & pay our respects to Elders past, present & emerging.

*** Applications Close 16 July 2025 ***

We may interview and hire prior to this date so don't hesitate in putting your application forward

To display your communication skills, be sure to submit a cover letter with your application

For more information please reach out to [email protected]

Due to the high application rate for our roles, only successful applicants will be contacted.