Position Title: Recovery Partner - Metropolitan
Employment Type: Permanent Full-time
Salary Range: $109,857 - $129, 624 per annum + 12% super and benefits (Health Mgr Lvl 2)
Location: NSW Ambulance State Operations Centre, Sydney Olympic Park
Application Close: 11:59PM 31 August 2025
The Recovery Unit at NSW Ambulance is expanding with an exciting opportunity available for an experienced injury management professional to join our team as a Recovery Partner. Are you ready to ignite and be part of this change and champion recovery?
About NSW Ambulance
NSW Ambulance is an integral part of the NSW Health system that must work together seamlessly to deliver services to the community of NSW. We take a values-based leadership approach putting our people at the centre of everything we do, striving to deliver our mission of Excellence in Care through our CORE Values of Collaboration, Openness, Respect and Empowerment.
NSW Ambulance is committed to creating a diverse and inclusive environment which reflects the community we serve. We encourage candidates from all backgrounds, including Aboriginal and Torres Strait Islander people, LGBTIQA+, neurodiverse individuals, and people with disabilities to apply!
About the Opportunity
An exciting opportunity for an experienced Recovery Partner to join our team has become available! As part of the implementation of our new workers compensation strategy, we are seeking dynamic individuals to manage our Workers Compensation Metropolitan claims portfolio. This key role will provide technical advice and apply best practice interventions to progress recovery and return to work for workers compensation claims to achieve outcomes, whilst also fostering care and compassion for those recovering from injury.
This role is for you if:
You are able to work within the parameters set and offer a balanced and strategic approach to your work. You are organised, structured in your working style, and strive to provide the highest quality of customer service to our customers.
You are an experienced Recovery at Work Coordinator, passionate about returning people to health and work, you can work within processes and policies in a complex and changing environment.
Taking a balanced, strategic, and proactive approach to your work, you are able to deliver positive outcomes for our customers and injured employees.
Working collaboratively with the wider Recovery team and key stakeholders you will provide valuable input into current practices and process, with a view to achieving quality business outcomes.
About You
Ideally, you will bring:
Proven and demonstrated experience in managing workers compensation claims for a self-insurer or scheme agent.
Experience in injury management, managing complex physical and psychological injuries.
The ability to be a team player as well as to work independently in a high demand role, working with key stakeholders to improve recovery outcomes for our injured workers.
A strong understanding of workers compensation legislation and Guidelines and how it is applied for exempt and non-exempt workers. You need to hold current Return to Work Certification and experience in the same.
How to Apply:
Please respond to the below two questions (max 4000 characters including spaces) and submit this with your CV and other required information.
Question 1: Describe a situation when you successfully managed a complex workers' compensation case. What steps did you take to ensure the case was resolved efficiently, and what was the outcome?
Question 2: Tell us about a time where you have worked with an employer that did not have comprehensive policies or processes in place, and you identified a problem either with a work task or situation. How did you work towards solving the problem and what was the outcome?
Need more information?
1 Click here for the Role Description and Position Conditions and General Information
2 Learn more about careers at NSW Ambulance here
Additional Information
Applicants will be assessed against the essential criteria articulated in Role Description.
NSW Health is committed to accessibility and may provide adjustments to the recruitment and interview process as needed, including physical adjustments, interview setup, or scheduling needs.
Employment of temporary visa holders is only considered if no suitable permanent resident or citizen is identified after labour market testing.
Eligibility lists and talent pools may be created and used to fill temporary vacancies over the next 18 months at the same, or other locations, that are at the same grade and capability level.
Contact People
Please contact Sandhiya Bisht if you have any questions about this role.
E: [email protected] M: 0472 791 928
For Aboriginal candidates who would like to talk to NSW Ambulance's Aboriginal Workforce Consultant, please contact Leonie Garvey on [email protected]. Support is also available through the Stepping Up website.
Please contact [email protected] if you require any adjustments to the recruitment process so we can support you to present your best self.
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