- Hybrid working options available
- Full time permanent
- Key support role to our retail network team
Are you ready to step into a pivotal role that supports operational excellence, compliance, and performance across a broad and dynamic region? IMB Bank is looking for a Regional Business Support Manager to join our Retail Network and become a key support partner to our branches across the Southern Illawarra and South Coast—from Dapto to Eden.
This is a diverse and rewarding role that combines operations management, compliance oversight, business analysis, and continuous improvement. Reporting to the Regional Manager, you'll work side by side with Branch Managers and our people to ensure our branches deliver exceptional service while staying aligned with operational best practices and regulatory expectations.
The role
- Supporting and driving operational compliance and performance across multiple branches
- Providing hands-on support in rostering, facilities coordination, process reviews, and project input
- Coordinating and improving operational systems and procedures, including risk and compliance practices
- Analysing business performance, producing insightful reports and identifying areas for improvement
- Acting as the central point for issue resolution, complaint handling, and change implementation
- Championing a culture of risk awareness, service excellence, and continuous improvement
- Partnering with departments including IT and Facilities to ensure branch needs are met.
The person
- Extensive knowledge of Retail Banking operations, processes and compliance requirements
- Proven ability in managing operational risk, including investigations and follow-up actions
- Exceptional organisational skills with the ability to juggle priorities across multiple locations
- Strong experience in roster management and workforce planning across diverse teams
- High level of comfort with MS365 and other business information systems – a tech-savvy approach
- Demonstrated ability to influence, negotiate and communicate effectively across all levels
- Confidence in change management practices and leading teams through transformation
- Skilled in interpreting data, preparing reports and providing clear, actionable insights
- A collaborative mindset with a passion for improving the status quo
- A current driver’s licence and the flexibility to travel regularly across the region (Dapto to Eden) and to Head Office in Wollongong.
This is more than just a support role—it’s your opportunity to shape performance, uplift compliance, and improve branch operations across a beautiful and diverse regional area. You’ll gain exposure to a wide range of operational functions, grow your professional skills, and enjoy the flexibility of hybrid working options.
We’re offering a competitive remuneration package, including vehicle and tools of trade, plus the opportunity to work within a supportive and purpose-driven team.
If you're passionate about driving operational success and making a real difference across a regional network, we’d love to hear from you.
The Benefits
- Join a genuinely inclusive culture where employees feel valued
- Enjoy flexibility with our hybrid working model, balancing work and life commitments
- Benefit from a true investment in your personal and professional growth, with training and career development opportunities
- Recharge with designated wellbeing days and additional purchased leave options
About IMB
IMB Bank is a leading member-owned bank offering a full range of products and services in both retail and business banking. IMB’s purpose is to provide simple, competitive and authentic banking that helps our members and communities be better off and have been doing so for over 144 years. An award winning and growing organisation, we’ve donated more than $12 million through our Community Foundation to over 900 projects in the communities in which we live.
Apply now by following the prompts. Applications close August 3, 2025. For further information, please contact Nadean White, Regional Manager – [email protected]. (email applications will not be accepted).
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