Research Manager

Supporting millions of Aussies since 1988 with low fees and competitive long-term performance. Profits back to members, not shareholders

Closing date: 29th August 2025

Please note Rest does not accept speculative resumes from recruitment agencies

Rest will review applications prior to the closing date and may close the role earlier

• Financial Services - Leading Superannuation Fund Provider
• Excellent Opportunity to Focus on Helping to Achieve Rest's Strategic Objectives by Design of Research and Delivery of Insights
• Sydney Located
• Hybrid Working - Blend of Sydney CBD Office / Remote

Established in 1988, Rest is one of Australia’s largest profit-to-member superannuation funds. We support nearly two million members, with around $86 billion of funds under management and are recognised as a responsible investment leader*. We believe when members understand and engage with their super, they’re more likely to get a better retirement outcome.

Everything we do at Rest is underpinned by our values and behaviours, we want to Be Daring, Keep it Simple, Take Action and Have Grit. To put it simply we want our people to thrive and love the work they do.

The Research Manager supports a range of business stakeholders by providing insights for decision making derived from primary and secondary research sources. The role is focused on helping to achieve Rest’s strategic objectives by design of research and delivery of insights to better understand the attitudes, behaviours and needs of members (and prospective members) and the superannuation category.

Key Accountabilities/Responsibilities

• Partner with business stakeholders to provide thought leadership and tactical support via qualitative and quantitative research projects across brand, campaign, customer experience, communications, channel, UX and product.
• Project manage external research partners for ad hoc and tracking studies to drive insights.
• Design and deliver member research and insights using in-house platforms.
• Interpret, integrate and present insights for strategic and tactical decision making.
• Operate as an embedded research and insights expert within an agile delivery team.
• Contribute to research community of practice at Rest to lift capability and effectiveness of insights function

• Tertiary qualifications in marketing, market research, social sciences, business or similar discipline.

Required experience, understanding or credentials including:

• Minimum 5 years’ experience in a research and insights role, either agency or client-side.
• Experience in financial services or other highly regulated industries preferred.
• Experience of agile team operating model.
• Exceptional project management, interpersonal and stakeholder engagement skills.
• Strong experience of end-to-end research process, including stakeholder engagement, research design, sampling, project management, analysis and reporting. This is a hands-on research role and expertise in research design and analysis is essential.
• Q research software
• Experience managing vendor partners and key relationships with external agencies.
• Excellent communication and storytelling skills, sharing clear simple insights to drive action.
• Experience with survey, UX and other research platforms.

Benefits

Our benefits have been designed so you can tailor your experience with us and include:

• Personal and professional development opportunities
• Hybrid working
• Purchase leave scheme and gender neutral 16 weeks paid parental leave
• Super Contribution Continuation for 12 Months of parental leave
• Meeting free breaks (Rest Stops)
• Income Protection Insurance
• Rest Excellence awards (peer recognition awards based on Rest’s values and behaviours)

If you share our values, believe you can help make a difference for our members and want to be part of a leading superannuation fund with a Super culture, please click Apply Now.

Rest is committed to creating a flexible work environment and culture that embraces diversity, equity, and inclusion - where people feel welcome, safe to be themselves and inspired to do their best.

We value the different backgrounds, lived experiences and abilities our diverse team brings. We welcome and encourage applications from candidates of all ages, cultural backgrounds, faiths, gender identities, sexual orientations and thinking styles. This includes people with disability, neurodiverse individuals, Aboriginal & Torres Strait Islander peoples and those with disrupted work history due to career or other breaks.

Please note only people with the right to work in Australia will be considered.

• Funds under management as at 30 June 2023. Rest is recognised as a Responsible Investment Leader by the Responsible Investment Association Australia (RIAA) in its Responsible Investment Benchmark Report 2022.

Rest will review applications prior to the closing date and may close the role earlier