Reservation Agent - Advert

Are you a hospitality enthusiast with a knack for organisation, a great phone manner, and a passion for customer service? Australian Venue Co. is on the hunt for a Reservation Agent to join our Melbourne-based team!

With a portfolio of 200+ iconic pubs, bars, and venues across Australia & New Zealand, we’re all about delivering memorable moments – and that starts with a seamless reservation experience.

What you’ll be doing:

• Managing incoming booking enquiries via phone, email & online platforms

• Coordinating reservations for group bookings, functions & events

• Assisting guests with tailored experiences across our venues

• Collaborating with venue teams to ensure accurate and timely bookings

• Delivering exceptional customer service that sets the tone for their visit

What we’re looking for:

• Previous experience in hospitality or reservations (ideal but not essential)

• A friendly, confident phone manner and clear communication skills

• Strong attention to detail and ability to multitask

• A team player who thrives in a fast-paced environment

• Availability to work flexible hours, including weekends

Why work with us?

• Flexible casual shifts with a growing hospitality leader

• Fun, social team environment based at our Central Support Office in Melbourne

• Be part of an exciting portfolio of venues, from iconic pubs to rooftop bars

• Opportunities to grow your career within the AVC network