Reservations Agent
We are looking for a talented Reservations Agent to rise with us and empower the better you!
Our Company
Marriott International is the world's leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With 8,000 properties, you'll find us in your neighborhood and in more than 130 countries across the globe. Learn about our 30 hotel brands at www.marriott.com/marriott-brands.mi. Find Your World.™
Our Brand
The more you travel, the more your well-being can get left behind. But there’s a place that doesn’t come with that compromise. Join the team at The Westin Perth, enhance your senses and find your balance with our signature wellness programs. With a focus on Eat, Sleep and Move Well, we have designed guest experiences that enhance wellness on the road. Discover a place where you’re given a choice, not just to get up, but to rise.
Rise with Westin Perth
The Westin Perth is a luxury retreat, perfect for business and leisure travelers alike. A rejuvenating haven with luxury accommodation, 5-star amenities and a dynamic City Centre location.
You will
- Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
- Identify guest reservation needs and determine appropriate room type.
- Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers.
- Accommodate and document special requests.
- Answer questions about property facilities/services and room accommodations.
- Follow sales techniques to maximize revenue.
- Input and access data in reservation system.
- Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.
- Follow proper escalation procedures when addressing guest concerns.
You are / have
- Friendly, confident, vibrant and professional personality
- Previous hotel experience in similar position highly regarded
- Australian working rights
- Excellent Computer and Office 365 knowledge
- Knowing Opera System is an advantage
Life. With the Works.
Working with The Westin and Marriott International offers a wide range of benefits. With more leave, more benefits, more perks we are here to support you and your work-life balance. Benefits include:
- Enhanced parental leave and long service leave portability across all 30 Marriott Brands
- Paid Birthday Leave
- Food and accommodation perks such as discounted food, beverage and hotel stays
- Travel & stay benefits including eligibility to join our Bonvoy Loyalty Program
- Incentive, recognition and wellbeing programs
- Excellent opportunities for career growth and learning opportunities
- Access to EAP at all times
This role is a great opportunity for you to work in a friendly environment where you can grow and develop your sales and reservations knowledge. If this sounds like you, we encourage you to APPLY NOW!
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
