At Metcash, you’re part of something bigger. You get all the perks of a small business heart, without missing out on the big business support.
Independent Brands Australia (IBA) is the retailer arm of Metcash's liquor pillar. We're the largest network of independent liquor retailers in Australia, supporting Cellarbrations, The Bottle-O, IGA Liquor, Porters Liquor, Thirsty Camel and Duncans.
At IBA, being part of something bigger means making a real difference to local retailers, businesses and the communities we serve. We support a wide range of independently owned liquor stores, helping them compete with the large chains and thrive in a dynamic market.
When you join the IBA network you’re not just working with a family business, you’re joining becoming a champion for the locals and getting backed by the strength of the Metcash Group. That backing means access to industry expertise, development opportunities and a platform to grow your career and make your mark. Whether you're on the retail floor, in store support or behind the scenes, you're helping to champion successful independents across Australia.
Are you customer-focused, organised, and passionate about supporting independent liquor retailers? Metcash is seeking an IBA Member Services professional to join our high-performing team and help deliver exceptional service to our retail liquor banners across VIC.
In this pivotal role, you’ll be responsible for the construction, administration, and communication of promotional activities, managing customer liaison, reviewing artwork, and supporting campaign execution. Your ability to coordinate effectively, manage timelines, and maintain high standards of service will directly impact the success of our independent retailers.
- Development and construction of retail promotions and programs for all IBA retail brands.
- Develop and construct 24 catalogue promotions per year to ensure a market and premium feel for Cellarbrations, The Bottle O and IGA
- Participate in quarterly member IBA meetings and Committee meetings
- Building of briefs, proofing of advertising material.
- Meeting the promotional and print deadlines and ensuring accurate information is produced within the agreed timelines.
- Engage with supplier partners to ensure timely submission of relevant information pertaining to the IBA programs including driving premium product submissions.
- Manage the timely delivery and communication of retail programs through to the State Operations team and our retail members
- Management and upkeep of all documents relevant to the IBA Retail Promotions Team and relevant admin duties.
- You will be responsible for general administration duties, responding to retailer and non-liquor trade queries via email, phone and collaborating with the national category team and state field operations team as required.
- Previous experience in a similar role essential
- Ability to work well in a team environment as well as autonomously
- Excellent communication skills
- Highly organised with an ability to prioritise & manage workloads to achieve deadlines
- High level of attention to detail
- Must be able to work in a fast paced and exciting environment
- Intermediate skills in Excel and PowerPoint programs
- ️A neutral gender pay gap of under 5% as published by WGEA 2023- 2024
