Retail Test Lab Manager

General information

Press space or enter keys to toggle section visibility

Description & Requirements

Press space or enter keys to toggle section visibility

Help us deliver like never before  

The Retail Technology landscape is changing at a rapid pace and Australian business, consumers and the broader community require services that are relevant to how they will transact, get online, shop, pay and deliver.

Australia Post’s Our AP Way Strategy involves helping our people, customers and communities build a better future delivering to everyone, everywhere, every day. We have strong opportunities ahead to better connect people as we pivot in a digital world. This role is responsible for the planning, setup, and operation of testing environments used to evaluate retail technologies — such as: point-of-sale (POS) systems, mobile devices, payment solutions, kiosks, network hardware, or store software — before they are rolled out in retail stores and outlets.

Responsible for management of the Non-Production Retail Test Lab, ensuring the stable operation of the organisation's Non- Production Retail systems. Ensures the delivery of a full end-to-end service which adheres to agreed service levels. Services include deployments, maintenance and provisioning required within the Non-Production Retail Test Lab. Works closely with Test Managers, Leads, Testers, Test Environment Managers, Program Managers, Delivery Leads, BAU Retails Teams and key Retail Business Stakeholders to ensure the appropriate pre-production environments are provided to an agreed timeline and budget for what they require.

Essential Experience:

Industry and Function

· Working knowledge and proven track record in planning and delivering Non Production Environments

· Understanding of SDLC and release management

· Advanced Problem Management experience in root cause analysis & problem rectification

· Good at resolving conflict and addresses disagreements and differences with respect and efficiency.

Critical Knowledge:

Market and Environment 

Demonstrated technical knowledge in SAP, Microsoft applications, and cloud technologies, e.g AWS, Azure, familiarity with UEM (Unified Endpoint Management). 

A strong understanding of Internet working and application dependency models.

We’re delivering together 

At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees. 

We believe our business should reflect the diverse communities we operate in and are proud to be an inclusive workplace for people from all walks of life. We encourage applications from people of all ages, genders and backgrounds including Aboriginal and Torres Strait Islander peoples, People with Disability, LGBTQIA+ and Refugees. 

We are one of the largest organisations in Australia to successfully achieve Disability Confident Recruiter status. We are committed to providing an inclusive and barrier-free recruitment process and workplace for those living with a disability and are committed to reviewing and removing bias in our processes to create a gender-equitable recruitment experience and workplace.  If you have any questions about accessibility, please contact our Diversity & Inclusion team on [email protected].

See and hear what it's like to be part of our teams in digital tech: