The Opportunity
Robertson Park Retirement Village is a modern and welcoming retirement village, home to 80+ independent living units spread across a mix of low-set and multi-storey buildings. Reporting to the Regional Operations Manager, you'll be responsible for the day-to-day operations, culture and leadership of the village to create a positive, welcoming and safe environment for residents. Leading this well-established community with exciting future development plans, you will lead a small team of three by creating a culture of impeccable customer service, boosting resident satisfaction, financial & budget management, safety compliance, people leadership and facilities management. This is an all-round operations role where you will excel if you have a background in Hotel, Tourism, Facilities, Property or Hospitality Management. Bring your passion to life and make the switch to retirement living!
This is a permanent full-time opportunity working five days within our Robertson Park Retirement Village.
What we offer:
- Permanent full-time position with the opportunity to lead a small team of three
- Laptop, phone and onboarding training provided
- Paid Parental Leave and Purchased Annual Leave options
- Two (2) additional 'All About Me' leave days per calendar year
- Annual salary reviews and annual bonus incentive scheme
- Employee Referral Program and Employee Assistance Program
- Discounts to Health Insurance and Retail & Leisure partner providers
- Opportunities for further career progression (e.g develop into a Regional Operations Manager role, or more!)
- Take ownership and lead all daily operations of village services, including compliance, safety & security, people leadership, facilities management and resident satisfaction.
- Foster a culture of resident satisfaction by promoting open communication, professionalism, honesty, and positivity across the community.
- Oversee and implement community finance budgets by working with internal finance partners and delivering presentations to resident committees.
- Have a strong eye for maintenance issues by ensuring you are working with your Maintenance Officer and the Aveo Facilities team to improve the facilities the overall community
- Display a strong sense of people leadership including recruitment, onboarding, rostering, performance management and development of your Assistant Manager into the next Community Manager!
- Liaise with a wide range of internal and external teams, including (but not limited to): Facilities, Operations, Care, Marketing, Legal, Sales and People & Risk
- Enable residents to maintain their optimum degree of independence and build inter-personal relations with residents and resident committee members
- Prior experience in a front-line operations management role (e.g. Hospitality, Hotel or General Manager roles or similar)
- Strong people and stakeholder skills with a passion for leading teams and working with a wide range of residents and stakeholders
- A passion for building on customer engagement, KPI improvement and resident satisfaction
- Experience in P&L budgets, financial performance and confident in presenting budgets to a group of residents
- Thorough knowledge of Microsoft Office (Word, Outlook, Teams, Excel and PowerPoint)
- Tertiary qualification in business or related discipline (desirable, not essential)
- Current Police Check certificate (required, but we can complete it for you!)
- Two (2) COVID-19 vaccinations (required)
As a leader in retirement living, with 30 years experience, Aveo provides the stability and confidence to try new things and keep innovating. Our in-house range of services is holistic, supporting our customers in their independence for as long as possible. This helps us deliver a seamless experience for our 10,000 residents across 60+ diverse communities nationwide. We're a dedicated group of over 1300 caring, friendly team members; united with our core values; Kindness, Care and Respect. Together we create thriving communities that help retired Australians be their best selves.
What's next?
Apply now and take to first step in Bringing your Passion to life! We are ready to welcome you.
Aveo is an Equal Employment Opportunity employer, with a focus on hiring great people regardless of their race, gender identity, nationality, ethnic origin, background, religion, age, or sexual orientation. We treasure skills, expertise, and commitment. Our goal is to attract, develop, motivate, reward, and retain the best talent in the industry. Diversity is essential to our success; we are committed to building an inclusive workplace where all our people feel comfortable being their authentic selves, and embraced for who they are.
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