- Join the dynamic and innovative Swinburne Student Administration and Library Services team
- Fulltime, ongoing position at our Hawthorn campus
- HEW 5 salary + 17% super
About the Role
This position reports to the Fees Team Leader and is responsible for delivering high-level customer service to both internal and external stakeholders of the University. Working under general direction from the Coordinator, the position ensures the efficient administration of all aspects related to student fees and scholarships.
The Fees and Scholarships Officer maintains up-to-date knowledge of compliance requirements relevant to student fees and scholarships and contributes to a range of functions including data integrity, government reporting, processing, communication, process improvement, and policy development. The role provides accurate and timely information and advice to students and staff regarding fees, and supports the resolution of fee-related issues. The Officer is also responsible for processing scholarships and managing remission and refund processes following census dates.
As a member of the Admissions and Enrolments Services Centre of Excellence within Student Administration and Library Services (SALS), the Officer collaborates closely with colleagues across admissions, enrolments and SALS to ensure that student administration needs are met effectively. The role plays a key part in supporting a smooth and positive admissions and enrolment experience for all students.
About You
To be suitable for this role you will need to have experience in the below key accountabilities:
- Experience in a tertiary administrative environment, student fee administration and relevant legislative requirements
- Demonstrated analytical and problem-solving skills with strong attention to detail ensuring high level of accuracy
- Demonstrated organisational and time management skills and the ability to prioritise workload efficiently and effectively to meet deadlines
- Demonstrated delivery of outstanding customer service within a demanding, customer focused environment
Further information about this role can be found in the attached position description.
Qualifications
- Completion of a degree without subsequent work experience; or
- Completion of an associated diploma and at least 2 years subsequent relevant work experience; or
- An equivalent combination of relevant experience and/or education/training.
About Swinburne University of Technology
Swinburne’s strategy draws upon our understanding of future challenges. We choose to build Swinburne as the prototype of a new and different university – one that is truly of Technology, of Innovation and of Entrepreneurship. We are committed to a differentiated university proposition in education and research.
To Apply
Please submit your CV and cover letter addressing your suitability for this position.
To review the Position Description and to apply, please scroll down to the bottom of the page.
If you are viewing this advert from an external site, please click ‘apply’ and you will be redirected to Swinburne’s Jobs website to access the Position Description at the bottom of the page.
Please Note: Appointment to this position is subject to passing a Working with Children Check.
If you are experiencing technical difficulties with your application, please contact the Swinburne Talent Acquisition Team on [email protected] .
Applications Close: Sunday 3rd August 2025, 11pm
Swinburne offers flexible working options contained in our leave and parenting/carer policies to support work-life balance.
Diversity, Equity and Inclusion
Swinburne has become a world-class university, driving social and economic impacts through science, technology, and innovation. As a dual-sector university, our vision is for people and technology working together to build a better world.
Central to our vision is our commitment to diversity, equity, and inclusion. We pride ourselves on being an equal opportunity employer focused on attracting, retaining, and developing great talent. We work to remove barriers related to gender identity, culture, ethnicity, sexual orientation, disability, and age.
We strongly encourage applicants from diverse Aboriginal and Torres Strait Islander communities. Our Moondani Toombadool Centre leads our Indigenous education and culture at Swinburne, guided by community wisdom and leadership.
We support applicants with disabilities. Adjustments can be requested at any time during the recruitment process. For Reasonable Adjustment requests, including accessible formats for the PD, application form or any other document, please contact at [email protected] or call +61 3 9214 3550.
Please note the above number and DCR email address are for disability or reasonable adjustments queries only. General enquires about the role can be sent to [email protected] (general enquires will not be answered by phone).
Victoria’s Commitment to Action: Improving international student employment outcomes.
As a signatory to Victoria’s Commitment to Action, Swinburne seeks to remove barriers to international graduate employment. We welcome and encourage applications from international graduates.
As a Circle Back Initiative Employer, we commit to responding to every applicant.
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