Seasonal Worker Liaison Officer

MADEC is an approved employer under the Pacific Australia Labour Mobility (PALM) Scheme, an initiative of the Australian Government. This program provides relief to people experiencing poverty and disadvantage from Pacific Island countries and Timor-Leste, by providing employment opportunities with Australian employers in selected industries/sectors.

About the Role
You will be the workers key point of contact and will provide orientation advice and support to ensure they assimilate into their local environment, the workplace, and to build skills required for independent living in a new country. Each day will be different, but your core responsibilities will include:

• Addressing worker enquiries which will be varied, and assisting workers to build skills to resolve their concerns independently;
• Building trust and strong relationships with worker to ensure any matters of concern are understood and addressed;
• Assisting workers with access to the services they may require (eg; medical);
• Acting as a communication conduit between workers, our client (the host employer) and MADEC; and
• Identifying any risks to worker wellbeing and escalate to senior managers as required.

This is a casual role and the hours offered will vary given the seasonal nature of the industry however you can expect to work an average of approximately 25 hours per week, and these hours will increase during the peak season. You will be required to be flexible with your working hours and available for out of hours work, including weekends. We, in turn, can offer flexibility with your working arrangements so that it works both ways!

About You
You reside in Brisbane North and are familiar with the local area, as you will be required to travel to visit workers and host employers, and coordinate airport arrivals and departures

• You will have excellent communication skills, and a passion for getting the best out of relationships, through a person-centred approach to your work
• You will have a genuine desire to help others, along with patience and cultural sensitivity to assist in ensuring you build effective connections with our workers
• You will hold a valid driver’s licence so that you can provide on the ground support to workers

Please note a police check, and valid working rights are a pre-requisite, as unfortunately sponsorship is not offered for this position.

What is in it for you?

• Tax-free entertainment expense benefits available
• Check the potential tax savings you might be entitled to if you were to take up our Salary Packaging benefit by completing the calculator here https://accesspay.com.au/salary-packaging/salary-packaging-calculator/ - you will be surprised at the increase in your take-home amount!
• Provision of tool of trade vehicle
• Discounts to well-known brands & more
• Extensive end-to-end onboarding
• Supportive national team
• 24/7 access to an innovative, holistic employee assistance program that supports your emotional, mental, financial, and physical health.

Does this rewarding role sound like something you could see yourself doing? If so, do not hesitate to APPLY NOW! Should you require further information please email the HR team at [email protected] and to view the Position Description please visit our website at https://madec.edu.au/careers-2/

Joining MADEC means you will join a team of dedicated, passionate, genuine, and responsible professionals who are all driven by the same vision, and that is, to improve the lives of those in need.

Be a part of MADEC
Our approach to diversity is simple: it’s about embracing everyone. We are committed to creating a culture of belonging that embraces the contributions of all team members, and we welcome applications from people of all backgrounds, ages, nationalities, abilities and cultures to help deliver upon MADECs purpose and drive our success. We adhere to the National Principles for Child Safety and require all team members to be committed to child safety and well-being.

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