Company Description
About Us
Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group’s main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic, and international services.
Job Description
- Opportunity to collaboratively create innovative customer-facing digital products within Qantas Loyalty
- Be a key player in a high-performing cross-functional team
- Permanent opportunity based in our Mascot campus
Working in Qantas Loyalty is exciting and fast moving. Our agile way of working enables us to be responsive to business requirements and helps us to deliver exceptional outcomes. You will have the opportunity to work in a variety of verticals ranging from Insurance, Hotels & Holidays, Financial, Commercial, Airline, Member, delivering exciting and valuable earning opportunities for our members and flex between digital product delivery and commercial initiatives.
The Senior Agile Business Analyst will help drive the business strategy for Program Value across Loyalty and translate strategies into IT and product initiatives, analyse customer business strategies and plans, processes and practices as well as industry trends and make recommendations in quantifiable terms on where product changes could produce benefits such as reduction in unit cost of operation, enhanced productivity and improved decisions related to the programs home and personalised experiences.
With a thorough understanding of business vision and context, the Senior Agile Business Analyst transforms customer and business problems into solutions, and validates the feasibility of the strategic objectives of the Product Manager.
The Senior Agile Business Analyst proposes the CVP (Commercial Value Proposition) and business rules to ensure it is technically feasible for delivery, factoring cost to deliver and viability to ensure we focus on building the right features at the right time whilst also ensuring the acceptance criteria is adequately defined to ensure the overall quality of the solution delivered to the customer in order for the product owner to accept the work as done.
Passionate about customer innovation, driving value and with a solid grasp of analytics, the Senior Agile Business Analyst is responsible for identifying and defining improvements to features, customer and user journey mapping, gathering information to make decisions, ensures quality assurance / test solutions and effectively communicates in detail how features and processes work to ensure successful implementation from a change management perspective.
You’ll have:
- 5+ years’ experience as a Business Analyst
- Degree qualified in Finance / commerce, IT, engineering, data science or applied math
- Knowledge of and passion for data, analytics and customer innovation
- Experience with customer journey mapping and user experience design principles.
- Familiarity with A/B testing and experimentation methodologies
- Demonstrated ability to translate complex business requirements into clear, actionable user stories and actionable criteria
- Organised and well structured
- Strategic thinker with advanced problem-solving skills to navigate complexity
- Strong commercial acumen
- A strong customer orientation
- Strong analytical and research capabilities
- Strong relationship management skills, including partnering and consulting
- Ability to take ownership of work streams and deliver autonomously Strong relationship builder and influencer at all levels across a complex enterprise, capable of delivering through others
- Comfort with ambiguity and rapidly evolving situations
- Proven ability to work in a fast-paced and agile environment
Why Qantas?
You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully. There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.
The Qantas employee benefits program offers amazing benefits that extend well beyond travel:
- We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
- We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave and the option to purchase additional paid leave for eligible employees.
- We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
- We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.
We are committed to creating an inclusive workplace. Talk to us about how this job could be flexible for you. Be a part of something special and play your part in the Qantas story – get in touch today.
Applications close: 18 July 2025
