Company Description
About CyberArk:
CyberArk (NASDAQ: CYBR), is the global leader in Identity Security. Centered on privileged access management, CyberArk provides the most comprehensive security offering for any identity – human or machine – across business applications, distributed workforces, hybrid cloud workloads and throughout the DevOps lifecycle. The world’s leading organizations trust CyberArk to help secure their most critical assets. To learn more about CyberArk, visit our CyberArk blogs or follow us on X, LinkedIn or Facebook.
Job Description
As a Senior Customer Success Engineer at CyberArk, you will be a trusted technical advisor and product specialist within our Customer Success organization. Leveraging your deep solution expertise, strong consultative skills, and executive presence, you will drive adoption, accelerate time-to-value, and lead onboarding and success engagements for our most strategic and enterprise customers.
You will collaborate closely with Customer Success Managers, Professional Services, Sales/Pre-Sales, Product Management, and Channel teams to deliver a seamless customer experience and ensure long-term value realization. In addition to leading complex technical initiatives, you will also mentor peers, act as an escalation point for critical issues, and provide structured feedback to influence product direction.
Responsibilities:
- Onboarding & Adoption: Lead the onboarding process for enterprise customers, partnering with Professional Services and Sales teams to ensure smooth deployment and accelerated time-to-value.
- Strategic Advisory: Conduct advanced CyberArk Blueprint sessions, aligning Identity Security best practices with customer business and security outcomes.
- Consultative Guidance: Act as a trusted advisor, providing prescriptive recommendations tailored to customer risk, compliance, and security objectives.
- Customer Engagement: Drive ongoing engagement through targeted programs, success reviews, technical workshops, and community involvement.
- Cross-Functional Collaboration: Partner with internal teams to deliver a unified customer journey and act as the senior technical point of contact in complex accounts.
- Content & Thought Leadership: Develop and deliver high-impact content (webinars, blogs, success sessions) for both technical and executive audiences.
- Mentorship & Escalations: Mentor junior CSEs, lead best-practice sharing, and act as an escalation point for technical or adoption challenges.
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Qualifications
Experience & Background
- 8+ years of professional experience in customer success engineering, consulting, or post-sales technical account management in an enterprise software or SaaS security vendor.
- Proven track record managing enterprise portfolios and delivering measurable business outcomes in large enterprise environments.
- Strong background in SaaS Identity & Access Management (IAM), Privileged Access Management, Machine Identity Management or enterprise security software.
Technical Expertise
- Deep understanding of at least three CyberArk product pillars, with the ability to deploy/design cross-solution architectures.
- Strong knowledge of hybrid IT environments, including Active Directory, LDAP, Azure AD, and other IDPs.
- Good understanding of security frameworks (Zero Trust, NIST, Essential 8, CIS Controls) and risk management principles.
- Hands-on experience with Windows/Active Directory administration, UNIX/Linux, Kubernetes, and databases.
- Proficiency in scripting, DevOps/automation tools, and integrating solutions across AWS, Azure, or GCP.
- Broad knowledge of enterprise technologies including networking, systems administration, and application security.
- Experience with enterprise-grade software deployment on both Windows and Unix platforms.
Skills & Certifications
- Excellent communication and presentation skills, able to simplify complex concepts for technical and executive audiences.
- Ability to anticipate risks, resolve complex technical issues, and drive consensus across stakeholders.
- Strong organizational and project management skills with ability to manage multiple complex initiatives simultaneously.
- Relevant certifications (Security+, CISSP, cloud security, or similar) preferred.
