About The Role:
Reporting into the Centre Manager, our Storage Consultants are vital within our business, as they work closely with our customers and deliver seamless service. We are now looking to recruit a Full Time Storage Consultant to work primarily at our Robina centre and surrounding centres. The role is exciting & varied, encompassing customer service, administration, and operational tasks. You will be working for a dynamic and innovative company that is at the forefront of the self-storage industry.
Key Responsibilities:
- Deliver the ultimate customer experience by supporting and guiding our customers in making the best choice for their storage needs.
- Conduct centre tours and walk throughs, showcasing our facilities.
- Maintain the centres presentation, cleanliness and general operational duties.
- Action general administration duties such as customer contracts, inventory, and insurance claims
- Achieve KPIs and targets to ensure our centres always represent our high standards. Maintain a safe and secure centre by adhering to workplace health and safety procedures.
About You:
- Strong communication and interpersonal skills, with the ability to build relationships with customers and stakeholders.
- Customer-centric and sales oriented.
- Proficient at using technology and multitasking between different systems.
- Motivated and proactive, with a positive attitude.
- Ability to work well in a team and autonomously.
- Growth mindset with a genuine willingness to learn.
- Driver’s license and car (required).
- Forklift license (desirable).
- The ability to work on a rotating roster, with every second Saturday from 9am-2pm.
About Us:
Since 2000, National Storage has become one of Australia’s leading self-storage providers, operating 270+ centres in Australia and New Zealand. As an ASX 200 company, we prioritise our people and customers, driving our success.
It’s an exciting time for us at National Storage as we continue to expand and solidify ourselves as the market leader for all things storage. With a continual growth plan for expanding our portfolio across Australia and New Zealand. If you are looking to be part of a great company doing great things, we’d love to hear from you!
Benefits of Working with Us:
- Permanent role with an industry leader and ASX 200 listed company.
- Rotating roster, no Sundays, no late night shifts, and public holidays off for great work-life balance.
- Structured training with a continued focus on development.
- Onsite car park included.
- Generous company paid parental leave.
- Discounts on a range of storage services including units and merchandise.
- Unique wine offers and discounts through our subsidiary company Wine Ark.
- Exclusive discounts on a range of leading retailers, hotels, restaurants and more
- 24-hour wellbeing support for you and your family through our Sonder partnership.
- Reimbursements for approved wellbeing services under our WellNS Wallet program.
- Ability to earn referral incentives.
Please be aware that applicants may need to undergo pre-employment checks, including reference, medical, and, with consent, police background checks. Having a criminal record does not automatically disqualify you from applying; each application will be reviewed individually. Only candidates with the right to work will be considered for this position.
This role is being filled directly by National Storage, so agency submissions will only be considered if requested.
