About the role
The TAFE Gippsland Student Support Services team’s primary purpose is to ensure students are supported in their time with TAFE Gippsland. They do this by proactively promoting wellbeing and working with students on an individual basis to provide appropriate support services based on student needs. The Student Support Intake Advisor provides support and assistance to respond to time sensitive support requests. You will act as the initial point of contact (intake) for student and staff enquiries and requests. You have responsibility for linking students to the appropriate internal support services which are inclusive of library services, disability support, support with learning needs, health and wellbeing support, assistance with financial issues, and referral to mental health and accommodation services. This role is a 12-month parental leave backfill position and the end date is subject to the incumbents return to work. A six-month probationary period applies to the role.
About you
You have experience in the provision of support services including either learning, disability, and or wellbeing and can triage, prioritise and meet tight timeframes whilst maintaining composure. You are an expert communicator with the ability to build a rapid rapport with people. You have a proactive approach to your work, a demonstrated ability to be a ‘quick thinker’ and capacity to work well under pressure.
Qualifications and experience
- Relevant further education qualifications (e.g. Education, Social and Community Welfare, Counselling, or Case Management)
- Mental Health First Aid and/or ASIST certification (or willingness to obtain) Experience in the provision of support services (e.g. learning, disability, and/or wellbeing)
Mandatory requirements
- Current Victorian Working with Children Clearance
- Current Police Check (not older than 12 months old) Current Driver’s Licence
Benefits
- Employment with a progressive employer of choice
- Full on-the-job training and support, along with further professional development opportunities
- Access to in-house Staff Learning Hub
- Inclusive and supportive workplace culture
- Staff recognition and reward programs
- Flexible working arrangements
- Access to an Employee Assistance Program (EAP)
- Access to Health & Employee Wellbeing Programs Subsidised fitness program
About us
For over 95 years, TAFE Gippsland has been at the forefront of vocational education and training, proudly serving the Gippsland community. As the winner of the TAFE Large Training Provider of the Year award in 2023, TAFE Gippsland stands out as a leader in empowering local students and supporting regional businesses. With a commitment to excellence, we offer a diverse range of programs, including pre-apprenticeships, apprenticeships, accredited short courses, certificates, and diplomas.
Our team of over 450 dedicated staff, spread across 13 campuses, works closely with industry partners to deliver tailored workplace training. This approach not only helps upskill the regional workforce but also drives the success of local businesses, reinforcing our vision of supporting a Skilled and Thriving Gippsland.
How to apply
Applications are to be submitted online and must include;
- a cover letter addressing the Key Selection Criteria (see Job Description)
- a current resume.
Please click on the links to download a copy of the Job Description and our Application Document
For specific enquiries relating to this position, please contact Bonnie Healey, Manager Student Support Services on 0438 802 125.
For assistance with the online application process, please contact Shona Hoggard, Senior People and Culture Advisor on (03) 5120 4540.
Applications close on Friday 20 June 2025
TAFE Gippsland is a Child Safe Organisation and equal opportunity employer. We value diversity and inclusion in our workforce and encourage people from all backgrounds, abilities, and identities to apply for our vacancies.
TAFE Gippsland is committed to fair and equitable recruitment and employment processes based on merit, competence and potential. If you would like assistance with your resume and cover letter, please contact the Gippsland Skills and Jobs Centre on 1300 282 317 .
