Position: Support Manager, Disability Services
Type: Permanent Full-Time
Location: Mascot & Kensington NSW, and surrounding suburbs.
About Us
Golden Heart Services is a thriving organisation dedicated to making a meaningful impact in the disability support industry. Our goal is to be a well-known and trusted provider by delivering top-quality support services and enhancing the lives of our customers living with a disability and their families. This is an exciting opportunity to contribute to our mission and play a vital role in the success of our organisation.
Our Mission & Values
At Golden Heart Services, we believe in creating a community where everyone shines bright—spreading kindness, empowering individuals, and making a meaningful difference, one golden-hearted moment at a time.
Key Responsibilities
- Provide leadership and supervision to support staff, including hiring, training, rostering, and performance management.
- Assess client needs and assist them to plan for and access education and training programmes and any additional health and welfare options.
- Support the development and implementation of individualised support plans for clients, focusing on promoting independence, community inclusion, and quality of life.
- Coordinate and oversee the delivery of support services, including personal care, meal preparation, medication management, and household tasks.
- Ensure compliance with all relevant legislation, regulations, and standards, including the National Disability Insurance Scheme (NDIS) Practice Standards.
- Foster a positive and inclusive environment within the house, promoting the rights, dignity, and autonomy of our clients.
- Act as a liaison between clients, their families, support coordinators, and external service providers, ensuring effective communication and collaboration.
- Actively adapts, accepts and is willing to change within the context of the job role and wider organisation or community changes.
- Implement and monitor health and safety procedures, including emergency response protocols and infection control measures.
- Maintain accurate documentation and records related to client care, employee performance, and household operations.
- Participate in ongoing professional development and training to enhance knowledge andskills in disability support practices.
- Monitor and manage budget and KPI’s to support long term financial viability, organisational goals and quality standards
- On-call duties.
- NDIS reporting including to panel applications and reviews
- Fill in for support work shifts as needed, including providing direct care and support to clients, ensuring continuity of care and service delivery in the absence of assigned support staff.
Experience
- Previous experience in a similar role within the disability sector, preferably in Supported Independent Living (SIL) and Community settings.
Skills & Competencies
- Leadership: Strong ability to motivate and support staff in delivering exceptional client care.
- Client-Centered Approach: Skilled in understanding and addressing the unique needs of clients with disabilities.
- Communication: Effective verbal and written skills for engaging with clients, families, and teams.
- Problem-Solving: Ability to resolve issues with a client-focused approach.
- Regulatory Knowledge: Familiarity with disability service legislation, including NDIS and SCHADS award.
- Technology: Proficient in Microsoft Office, client management systems, and data entry.
Desirable
- Certificate IV in Disability
- Diploma in Community Services
- Leadership & Management Certification
To apply, please submit your resume and cover letter outlining your relevant experience and why you are the ideal candidate for this position. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Applications close at midnight on 19 June 2025 AEST.
(Please note that we will be shortlisting and conducting interviews on an ongoing basis, and the advertisement may close before the end date if we secure a suitable candidate.)
Only applicants with the right to work in Australia will be considered.
No agencies, please.
Job Type: Full-time
Pay: $43.08 – $49.28 per hour
Schedule:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Afternoon shift
- Day shift
- Monday to Friday
- Morning shift
- Shift work
Work Location: In person
Application Deadline: 19/06/2025
