Team Leader Accommodation Services

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The Housing and Homelessness stream delivers high-quality services supporting both young people and adults who are experiencing homelessness, at risk of homelessness, or in unstable housing. The Teams work closely with other stakeholders to ensure wrap-around support and understands the importance of strengthened family, social and cultural connection

The Team Leader Accommodation Services oversees the provision of high-quality services to people in temporary accommodation to achieve optimum levels of service delivery and client outcomes. Work will be done onsite and in community in line with the service model and Social Futures Practice Framework requirements, ensuring business performance outcomes, standards and compliance requirements are met

To be successful, you will work collaboratively with key stakeholders and service providers to empower your team to deliver high quality customer service and ensure delivery of program requirements.

As a Team Leader – Accommodation Supports, you will:

• Oversee the team’s activities to ensure delivery of program requirements, outcomes and key performance indicators in line with Social Futures Practice Framework requirements
• Support the team in the delivery of high-quality customer-centred services in a timely and appropriate manner, including provision of relevant information about services to customers, their families, carers and community partners
• Provide individual and team support, supervision, including undertaking case reviews, case audits, and high-risk case reviews
• Provide practice that is strengths based, person-centred, solutions-focused, trauma informed and ensure practice is delivered in line with Social Futures Practice Framework requirements
• Support systems and processes to ensure the effective management of quality, safety, and risk across the team and accommodation site

This is a part-time position of 32.5 hours per week over 5 days, and is currently funded until 22 September 2026. If you have relevant qualifications, skills and experience working in the homelessness sector, supporting the development of a team and are a passionate individual dedicated to making positive change in the community, this is the role for you.

The successful candidate will have:

• Tertiary qualifications or equivalent experience in health, psychology, social work, social science or social welfare, health promotion or similar
• Demonstrated experience in leading a team in the social and human services sector
• Experience providing high quality customer-centred individual and/or family therapeutic interventions and/or case management with people experiencing homelessness
• Excellent relationship, negotiation and conflict management skills with a proven ability to develop and maintain strong and effective relationships with government/funders, service providers, staff, peers and key stakeholders in the local community
• Experience in implementation and monitoring of quality assurance processes across customer service programs, including managing risk and program evaluation
• Demonstrated experience in maintaining professional boundaries while engaging in person-centred work

At Social Futures, we believe in the value of your voice, and we are dedicated to making positive changes every day. We’ve got your back in providing a supportive and inclusive workplace, one that celebrates diversity and promotes inclusion. Here, your wellbeing matters to us.

Among the benefits, we offer flexible working options, access to ongoing learning and development, generous salary packaging options, a staff well-being program, and the opportunity to bank additional days leave per year. Additionally, we prioritise safety and uphold that Social Futures isn’t just a workplace; it’s a community.

Here, we believe in inclusivity, integrity, and learning. Why you’ll like working with us:

• Your voice will be valued and heard in our mission to support positive social change
• You’ll be part of a supportive, diverse, and inclusive environment where we celebrate individuality
• We prioritise your wellbeing, with benefits such as access to online wellbeing platform, flexible working options

We are proud to announce that we have received recognition as an accredited Great Workplace by WRK+. Our amazing team makes our workplace special.

Social Futures is a Rainbow tick accredited organisation and an equal opportunity employer and actively recruit from key communities; including Aboriginal and Torres Strait Islanders, LGBTIQSB+, people living with a disability, people with lived experience and people from culturally and linguistically diverse communities.

Working with Children and a National Police Check are mandatory requirements for all staff.

How to Apply:

A cover letter demonstrating how your skills, education and professional experience meet the requirements of the role as outlined in the position description, should be submitted with your application.

Applications close Monday 18 August.

We ensure clear communication and a response for every applicant.

For more information about Social Futures please visit our website:

https://socialfutures.org.au/work-with-us/

For further information, please contact Lucie White 0438 434 160

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