Team Leader – Training Day Gym
Location: Burwood VIC 3125
About Training Day Gyms
Training Day Gyms is Australia’s top-rated gym, committed to providing exceptional fitness facilities and outstanding member service. With locations in Burwood, Clayton and Scoresby, we’re known for our strong community, diverse group classes, and state-of-the-art facilities. Our team is passionate about fitness, progress, and people. We work hard to maintain a welcoming, high-quality experience for every member and guest, every day.
Lead with Purpose. Drive Performance. Grow with Us.
This is more than a front desk role. As Team Leader, you’ll be the bridge between the team, our members, and management—lifting standards, solving problems, and creating an experience people want to come back for. You’ll take ownership of daily operations, help others thrive, and build momentum in a workplace that values Kindness, Optimism, Resourcefulness, Growth, Integrity, and Effort.
Why Training Day?
- Have a real say in how we improve our space and service
- Be part of a high performing tight-knit team with a strong, supportive culture
- Get ongoing development through mentoring and feedback
- Help create a place where members feel like family—and the staff do too
- Free gym membership
Your Mission
As Team Leader, you’ll be responsible for:
- Supporting team members to hit KPIs across operations, sales, and customer service
- Leading from the front at reception and front-of-house
- Handling membership and product sales, ensuring smooth onboarding
- Managing disputes and member issues—and owning the outcome
- Overseeing gym upkeep, stock levels, and social media presence
- Taking charge of facility checks, gym tidiness, and team meetings
- Championing the member experience through smiles, solutions, and stories
KPI Areas You’ll Own
You’ll be accountable for performance across these key areas (measured weekly/quarterly):
- Operations: Refills, equipment checks, gym tidy-ups, and posting 2+ social stories daily
- Sales & Revenue: Weekly trials, sales, cancellations, reviews, overdue payments
- Customer Service: Greeting standards, phone/DM response, wait times, issue resolution
- Retention: Member stories, freebies, NPS score (goal: 60+)
- Team Presence: Leading weekly club meetings, topping up supplies, admin
- Compliance: Following all internal systems and safety procedures
- Attitude & Values: You’ll embody K.O.R.G.I.E., and help others do the same
About You
You will succeed in this role if you:
- Has experience in fitness, hospitality, or retail team leadership
- Leads with confidence but serves with humility
- Thrives in a fast-paced, people-first environment
- Can juggle multiple priorities without dropping the (medicine) ball
- Understands how to give great service and coach others to do the same
- Isn’t afraid to get your hands dirty and your steps up
Essential Qualifications/Certifications
- HLTAID009- Provide Cardiopulmonary Resuscitation
- HLTAID011- Provide First Aid
- Working with Children Check
How to Apply
Think you’ve got what it takes to lead from the front? Send us your resume and a short cover letter telling us why you’d be the right fit. Bonus points if you share a video introducing yourself and sharing a member story that stuck with you or a time you solved a tough customer challenge and the outcome! You can send your application to [email protected]!
Job Types: Full-time, Part-time, Casual
Pay: From $30.60 per hour
Benefits:
- Employee discount
- Gym membership
Supplementary Pay:
- Performance bonus
Ability to commute/relocate:
- Burwood VIC 3125: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Hospitality: 2 years (Preferred)
Work Authorisation:
- Australia (Required)
Work Location: In person
