TEAM LEADER - CUSTOMER CARE

The Department for Infrastructure and Transport is one of the largest state government agencies in South Australia.

Our extensive portfolio means we interact with South Australians daily.

Through the infrastructure we build and maintain, transport systems we operate, licensing and regulatory services we administer and the safety initiatives we drive, our work encompasses every part of our State.

We connect South Australians to keep our State moving - now and for the future.

Public Transport South Australia
Public Transport South Australia (PTSA) moves millions of South Australians.

We provide well connected and customer-focused public transport services safely, efficiently and sustainably.

We are involved in delivering game-changing projects, from the electrification of our trains, improving services based on feedback and demand, through to the exciting transition to renewable energy, creating a legacy for our State.

The Opportunity
We believe we have the most talented and skilled workforce in government. Our people are passionate about making a positive difference to the lives of the South Australian community.

We are seeking a Team Leader to join our team, reporting to the Customer Operations Lead.

The Team Leader provides high-level support to the operations of the Adelaide Metro InfoCentre and Adelaide Metro InfoLine. The effective supervision and development of Customer Service Officers (CSOs) is a key responsibility and paramount to the success of the operation.

Daily management of operational activities includes, providing specialist support for technical product and system enquiries, security and balancing of significant cash holdings and handling real time escalated complaints from public transport customers.

The role is also required to work collaboratively across multiple teams and stakeholders, both internal and external, contributing to cross functional programs of work and administrative requirements.

If this sounds like you and you are interested in a career that really moves, we’d love to hear from you!

Special Conditions
Prior to employment with the Department the successful candidate will be required to provide:

• A National Police Check (NPC) which must be renewed every three years.
• A Department for Human Services (DHS) Working with Children Check (WWCC) which is required to be renewed every five years before expiry.

Work outside of normal hours, weekends and public holidays may be required. This includes working on a 7-day roster, subject to negotiation and industrial arrangements.

Some intra/interstate travel may be required.

Tenure of Vacancy
Temporary appointment up to 12 months.

Remuneration
ASO4 - $76,561 to $80,256 pa + superannuation.

Enquiries
Tarryn Kurko
Customer Operations Lead
Telephone: (08) 7133 2606
Email: [email protected]

Application Instructions
Applications can be submitted online by clicking the 'Apply' button.

Applicants are required to submit a CV and a cover letter of no more than 2 pages addressing the selection criteria in the attached Role Statement.

Our Commitment
The Department for Infrastructure and Transport is an Equal Opportunity Employer and is committed to building a diverse and inclusive culture across the department, planning for and promoting diversity and culturally safe workplace. We welcome and encourage applications from diverse community groups and ages including Aboriginal and Torres Strait Islander, LGBTQIA+, people with disabilities and other diversity groups. The Department recognises the benefits that such an approach brings for our staff and customers in delivering the future of South Australia.

As a WE’RE EQUAL organisation we are committed to treating everyone equally, proudly promoting our department, and all its spaces as safe places for everybody.

Role Statement - Team Leader (ASO4)

Flexibility Statement
The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.