Take hold of a monster opportunity and join our ART Life Team as a Team Leader, Risk and Resolutions. If you’re a good fit for this role and live in Brisbane or Sydney, we’d love you to apply.
Why join us?
- You'll get 14% super as standard, to help your future come alive.
- Unleash your potential and build a career to be proud of through excellent training and development opportunities.
- Balance your work between in-person days at our purpose-built hubs and working from home.
- In the office, enjoy end of trip facilities, a yoga and multi-faith room, parent and carer rooms, quiet rooms, BrewHub coffee facilities, and collaborative team spaces.
About the role
As the Team Leader - Risk and Resolutions, you will lead a small team in the delivery of first line risk and compliance activities and supports effective internal and external dispute resolution processes. You will ensure the day to day execution of risk management practices, incident monitoring and complaint support activities aligned with the Risk Management Framework and regulatory requirements. You will additionally play a key role in building team capability, fostering a proactive risk and resolution culture, and ensuring accurate and timely reporting to support business decision making.
Day to day, you'll:
- Maintain the ART Life risk register and support the RCSA process.
- Monitor and report on risk incidents, emerging risks, and compliance issues.
- Support implementation of the ART Risk Management Framework and prepare reports for governance forums and committees.
- Coordinate responses to complaints from AFCA and other regulators, ensuring compliance and consistency.
- Oversee Internal Dispute Resolution (IDR) activities and contribute to service improvement reporting.
- Maintain effective dispute resolution frameworks aligned with regulatory expectations.
- Build strong relationships with internal and external stakeholders to support complaint resolution.
- Represent the team in operational meetings and cross-functional initiatives.
- Support audit activities and follow up on risk-related actions.
- Contribute to risk awareness training and promote a positive risk culture.
This role is a permanent opportunity based in Sydney or Brisbane.
About you
It goes without saying you'll be a great communicator with top notch interpersonal skills. We'll also expect you to pick up problems and come up with quick, creative ways to solve them. It's quite likely you tick some of the following boxes too:
- Experience in risk management or compliance within financial services, superannuation or insurance.
- Strong understanding of risk frameworks, governance processes, and regulatory obligations.
- Knowledge of AFCA processes, LICOP and relevant regulatory requirements for IDR and EDR.
- Demonstrated ability to analyse complex information, identify key issues, and develop effective solutions to support strategic decision-making and operational efficiency.
About us
Our 2.4 million members trust us to take care of over $330 billion in retirement savings. And we help them take charge of their finances and face the future with confidence. Our inclusive culture means you’ll be valued and heard in a respectful workplace. We've created an environment where you can be yourself and do amazing work. It's that simple.
Apply online now
Everyone is welcome to apply. We value diverse thinking, cultures, perspectives, backgrounds, and abilities. Awaken your career at Australian Retirement Trust and apply now. Applications close Sunday 24 August 2025.
We don’t want to leave you with a monstrous wait. So, you’ll hear from us after the closing date to find out whether you’ve made it through to the next round or not. Being fair and up-front is important to us – and recruitment is no different.
