Village Manager (Key Account Manager)

Operations Manager (Key Account Manager)

Location: Central Queensland (Bowen Basin)
Roster: 5:2 FIFO or DIDO
Segment: Energy & Resources

Join a high-performing, values-driven team on an exciting growth journey.
We’re seeking an experienced and dynamic Operations Manager (Key Account Manager) to lead a portfolio of Villages for a key client in Central Queensland. This site-based role offers a unique opportunity to oversee multi-functional teams across catering, cleaning, and village services, while building trusted relationships with key stakeholders.

Key Responsibilities

• Lead end-to-end operations across multiple Villages, including catering, cleaning, mine site cleaning, and accommodation services.
• Build and maintain strong relationships with the client and key stakeholders to drive service excellence and organic growth.
• Ensure operational efficiency and compliance with all ISS and client policies, procedures, and HSE systems.
• Deliver against KPIs and budgets with full P&L accountability.
• Partner with ISS’s Operational Performance Team to drive continuous improvement and contract success.
• Foster a positive, inclusive, and high-performing team culture focused on learning and development.
• Manage talent through succession planning and leadership development initiatives.
• Represent ISS professionally in all matters, both internally and externally.

About You

• Minimum 5 years’ experience in a senior operational leadership role in the resources, mining village, integrated services, or hospitality sector.
• Demonstrated success in managing client relationships at a senior level, ideally within a matrix environment.
• Proven ability to drive performance through clear operational planning, financial acumen, and strategic leadership.
• Strong commitment to HSE compliance and safety-first culture.
• Exceptional communication skills with a professional approach to service delivery.
• Inspirational leader who can engage and develop teams across remote operations.

Mandatory Requirements

• Open Manual C Class Driver’s Licence.
• Ability to obtain and maintain:
• Standard 11 Coal Induction
• QLD Coal Board Medical
• Pre Employment Functional Assessment

What We Offer

• Career development and training within a global organisation.
• Supportive leadership and a commitment to your growth and success.
• Access to a wide range of company benefits and employee programs.
• Be part of a company that lives its values – “People Make Places”.

To apply, click the ‘Apply’ button and complete our online application process.

At ISS, we are proud to be an inclusive and diverse workplace. We welcome applications from Aboriginal and Torres Strait Islander peoples, Veterans, people with disability, culturally diverse backgrounds, and members of the LGBTIQA+ community.

We are committed to ethical employment, fair pay, and ensuring a safe, respectful environment for every employee.

Learn more about ISS in Australia and New Zealand at our website.

**WE RESPECTFULLY ASK NO AGENCY APPROACHES PLEASE**