Job description
Agency Department of Health Work unit Alice Springs Hospital
Job title Ward Clerk Manager Designation Administrative Officer 6
Job type Full time Duration Fixed from 13/11/2025 for 3 years
Salary $96,620 - $107,721 Location Alice Springs
Position number 4105 RTF 328055 Closing 18/08/2025
Contact officer Melissa Henwood at [email protected]
About the agency http://www.health.nt.gov.au/
Apply online https://jobs.nt.gov.au/Home/JobDetails?rtfId=328055
APPLICATIONS MUST INCLUDE A ONE-PAGE SUMMARY ABOUT YOU, A DETAILED RESUME AND COPIES OF YOUR TERTIARY
QUALIFICATIONS.
Information for applicants – inclusion and diversity and Special Measures recruitment plans
The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates people with
disability by making reasonable workplace adjustments. If you require an adjustment for the recruitment process or job, please discuss
this with the contact officer. For more information about applying for this position and the merit process, go to the OCPE website.
Aboriginal applicants will be granted priority consideration for this vacancy. For more information on Special Measures plans, go
to the OCPE website.
Primary objective
Provide leadership and strategic management of the Alice Springs Hospital Ward Clerk unit for the provision of high-level front line
administrative and customer service functions
Context statement
The Operations Group oversights Food Services, Environmental Services, Orderly Services, Ground Transport, Laundry, Ward Clerks and
Residential Service in accordance with agreed service delivery to Alice Springs Hospital.
Key duties and responsibilities
1. Manage a large front line administrative team to ensure the provision of essential service delivery in accordance with the Alice Springs
Hospital requirements.
2. Be responsible for and oversight all facets of Ward Clerk administration and revenue optimisation strategies.
3. Develop strategies for the enhancement of the Ward Clerks, encompassing a patient focused service designed to attract staff and
meet staff expectations.
4. Ensure all staff training competencies are met in line with Pay Progression process.
5. Direct responsibility for the coordination of all ongoing education and implementation of key training programs to educate and create
a positive workforce culture.
6. Full financial oversight of the Ward Clerk cost centre.
7. Follow defined service quality standards, Workplace Health and Safety policies and procedures to ensure high quality, safe services
and workplaces.
8. Foster a positive workplace culture through exemplary leadership practices and role modelling behaviour.
Selection criteria
Essential
1. High level communication skills with the ability to accurately analyse and clearly communicate a range of issues across a broad
audience.
2. Demonstrated commitment to excellence in customer service.
3. Demonstrated experience providing high level leadership and management to a large administrative workforce.
4. Demonstrated ability to effectively liaise with a broad range of support functions and key stakeholders for optimal staff management
and service provision.
5. Highly developed interpersonal skills and a proven ability to effectively liaise with people from diverse cultures.
6. Demonstrated ability to effectively develop, implement and manage change processes.
7. High level knowledge and application of business administration principles and associated legislation/policies pertaining to human
resources, risk management and financial management.
8. Extensive knowledge of computer applications including Word, Excel, Access and other software packages.
9. High-level knowledge of information management and privacy issues in a private/public sector environment, particularly with regard
to change management and best practice.
Desirable
1. Qualification in Leadership or Management
Further information
Positions may be subject to pre-employment checks such as immunisation requirements, working with children clearance notice and
criminal history checks. A criminal history will not exclude an applicant from this position unless it is a relevant criminal history. For
immunisation requirements - Category A (direct contact with blood or body substances) or Category B (indirect contact with blood or
body substances), check with contact person for requirements.
