Workforce Operations and Partnerships Support Officer

Job description
Agency Department of Corporate and Digital Development Work unit Workforce Operations and Partnerships

Job title Workforce Operations and Partnerships Support Officer Designation Administrative Officer 4

Job type Full time Duration Fixed from 16/08/2025 to 07/02/2028

Salary $75,091 - $85,611 Location Darwin

Position number 28988 RTF 324510 Closing 24/06/2025

Contact officer Dimitri Hnaris, Manager Workforce Operations and Partnerships on 08 8994 65055 or [email protected]

About the agency https://dcdd.nt.gov.au/

Apply online https://jobs.nt.gov.au/Home/JobDetails?rtfId=324510
APPLICATIONS MUST INCLUDE A ONE-PAGE SUMMARY ABOUT YOU, A DETAILED RESUME AND COPIES OF YOUR TERTIARY
QUALIFICATIONS
Information for applicants – inclusion and diversity and Special Measures recruitment plans
The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates people with
disability by making reasonable workplace adjustments. If you require an adjustment for the recruitment process or job, please discuss this with
the contact officer. For more information about applying for this position and the merit process, go to the OCPE website.
Aboriginal applicants will be granted priority consideration for this vacancy. For more information on Special Measures plans, go to the OCPE
website.

Primary objective
Undertake a range of operational workforce relations tasks to support the delivery of responsive and client focused workforce relations services,
including providing effective and timely responses and practical human resource management assistance to client agency.

Context statement
Workforce Services are delivered to client agencies under a centralised services model across a geographically and culturally diverse environment.
The Workforce Operations and Partnerships team provides support across a range of areas including Employee Relations, Performance and
Conduct, Recruitment and General HR Support.

Key duties and responsibilities
1. Provide advice and assistance as the first point of contact for general HR related queries, responding to client requests in a timely manner

ensuring quality service delivery.
2. Administer and coordinate a broad range of HR actions to ensure compliance with relevant employment legislation.
3. Develop and maintain good working relationships with client agency managers and employees to investigate and resolve less complex

workforce services queries or escalate the matter for resolution.
4. Assist senior team members with the research and analysis of client agency HR matters and the preparation of less complex correspondence,

participating in and contributing to HR projects and initiatives.
5. Operate the various HR related computer applications and software packages, providing guidance and on the job training on these to other

staff in the team to improve service delivery.
6. Work efficiently independently and as part of a team to support the effective operation of the team and work unit.

Selection criteria
Essential
1. Good working knowledge of human resource functions, job evaluation, employment legislation and the principles of human resource

management, with knowledge and experience in the interpretation and application of HR policies, practices and delegations.
2. Excellent customer service skills with demonstrated experience in delivering professional HR services as a first point of contact, responding to

and triaging service requests.
3. Well-developed interpersonal, communication and collaborative skills, and demonstrated capacity to interact with people at all levels and from

diverse cultures.
4. Demonstrated ability to work independently or closely with senior team members and clients, maintaining confidentiality and resolving

sensitive issues.
5. Sound written communication skills to draft routine correspondence, policy, procedures and guidelines.
6. Excellent administrative, organisational and time management skills to manage own workflow, balance competing priorities and promptly

finalise tasks with accuracy and attention to detail.
7. Demonstrated proficiency operating a variety of computer and software packages.
8. Demonstrated ability to administer and coordinate a broad range of HR actions and Job Evaluation System to ensure compliance with relevant

employment legislation
9. Demonstrated work ethic and attitude which emulates DCDD values of being commitment to service, innovation, ethical practice,

accountability, impartiality, diversity and respect

Desirable
1. Working knowledge of the Public Sector Employment and Management Act and the Job Evaluation Services Framework, or ability to quickly

acquire.

Further Information
• The recommended applicant will be required to undergo a criminal history check prior to selection being confirmed. A criminal history will not