Workplace Design Standards & Insights Lead

Job Title

Workplace Design Standards & Insights Lead

Job Description Summary

The Workplace Design Standards and Insight Lead will be a key member of the Cushman & Wakefield onsite account team, contributing to the consistent and successful design of client workplace projects.

This role involves maintaining global design standards, metrics, and vendor arrangements, while continuously improving workplace design effectiveness, efficiency, and value.

The Lead will provide design oversight and advice for emerging and ongoing capital works projects. Additionally, the Lead will analyze voice of customer data (quantitative and qualitative), digital resources (desk
and meeting room bookings), and observation studies to identify opportunities for enhancing workplace design
and experience.

We are looking for a highly collaborative self-starter who will thrive in situations where he/she can contribute to a team culture of continuous improvement.

Job Description

About the Role:

• Design Standards & Project Strategy: Serve as the SME for workspace design by maintaining and evolving client's global design standards across all aspects of workplace strategy, supporting project scoping and delivery, and ensuring alignment with organizational requirements and efficient execution.
• HSE, Risk & Commercial: Translate workplace operations and risks into design and contractual standards that align with BHP’s commercial requirements, minimize HSE risks, and support adherence to location-specific operational budgets.
• Project Delivery & Vendor Management: Support project delivery and vendor management by assisting in the selection and onboarding of design vendors, ensuring compliance with BHP standards, overseeing consultant performance, and contributing to project close-out activities.
• Stakeholder Relationships & Continuous Improvement: Collaborate with Property & Workplace and Service Partner teams to evolve and align design standards with workplace strategy, integrate technology for seamless experiences, apply data-driven improvements, and promote continuous learning and efficiency in design delivery.
• Workplace Insights: Analyze and improve workplace standards and experience by leveraging various data sources, conducting sentiment analysis from Voice of Customer (VoC) activities, and continuously refining data inputs.

About You:

• 5+ years of experience in workplace design and project delivery, with expertise in workplace strategy, learning development, and business processes.
• Strong autonomy and teamwork, excellent communication skills, and a client-focused mindset.
• A deep understanding of customer experience and strategic planning is essential.

Why join Cushman & Wakefield?

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from:

• Being part of a growing global company.
• Career development and a promote from within culture.
• An organization committed to Diversity and Inclusion

We're committed to providing work-life balance for our people in an inclusive, rewarding environment. We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.

We have a vision of the future, where people simply belong.

That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, sex, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status. As part of our ongoing commitment to RAP, Aboriginal or Torres Strait Island Islanders are highly encouraged to join us! (For AUS only)

We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.

As an equal opportunity employer, Cushman & Wakefield encourages Aboriginal and Torres Strait Islander and female candidates to apply. Cushman & Wakefield promotes safety at all times.

INCO: “Cushman & Wakefield”